Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af Petcover Australia

Viser alle 2,292 anmeldelser

Alana Mcdermaid

Bekræftet af Feefo

9 years ago

Hvad Alana Mcdermaid sagde om Petcover Australia:

It is very inconvenient to have to print & fill out a claim form, drop it to the Vet & wait for them to fill in their bit then post it off & wait for a refund. It should be all online & automatic...

Læs flere

Petplan Australia

Petcover Australia

9 years ago

Hi Alana,

We're currently working on this to make it easier for our customers. We're sorry for any inconvenience in the meantime.

Kind regards,

The Petplan Social Team

Købsdato: 12/06/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Really, good. Prompt and helpful.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Damien!

Kind regards,

The Petplan Social Team

Købsdato: 10/04/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Petplan's service has always been exemplary. The staff I have dealt with are helpful and knowledgable.

Petplan Australia

Petcover Australia

9 years ago

Hi Julianne,

Thanks for the great feedback. We're happy we can assist you at all times with great customer service!

Kind regards,

The Petplan Social Team

Købsdato: 26/06/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Everything's ok so far But I feel the $150 excess is too high as most vets appointments for minor things cost about same So u get no refund For example my dog had a skin infection and needed...

Læs flere

Købsdato: 11/06/2017

Jacqueline Sayers

Bekræftet af Feefo

9 years ago

Hvad Jacqueline Sayers sagde om Petcover Australia:

Terrible, slow to repay, question non relevant facts, no communication

Very poor customer service at all times

Petplan Australia

Petcover Australia

9 years ago

Hi Jacqueline,

We apologise about your experience with Petplan, we assure you this is not common practice.

Kind regards,

The Petplan Social Team

Købsdato: 27/06/2017

Robyn Davies

Bekræftet af Feefo

townsville

9 years ago

Hvad Robyn Davies sagde om Petcover Australia:

our dog recently needed urgent surgery pet plan paid all but $150 of a 8 grand bill Lartarna was able to have and get the best care and survive what could have been a fatal infection

Petplan Australia

Petcover Australia

9 years ago

Hi Robyn,

We're so happy that we could help you out in this difficult time and hope that Lartarna has made a full recovery!

Kind regards,

The Petplan Social Team

Købsdato: 15/05/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Relatively easy to use and speak with assistant

Petplan Australia

Petcover Australia

9 years ago

Thanks for the positive feedback Andrew, we're happy we could assist you!

Kind regards,

The Petplan Social Team

Købsdato: 05/06/2017

Nichole May

Bekræftet af Feefo

9 years ago

Hvad Nichole May sagde om Petcover Australia:

Peace of mind

Pet plan does what insurance should do. No hassle and reliable

Petplan Australia

Petcover Australia

9 years ago

We're pleased that you're happy with our policies and service. Thanks for the great feedback Nichole!

Kind regards,

The Petplan Social Team

Købsdato: 24/04/2017

Lynda Sells

Bekræftet af Feefo

Jimboomba Qld

9 years ago

Hvad Lynda Sells sagde om Petcover Australia:

I can honestly say that I have had nothing but professional service in my 4.5 yrs . My claims have been prompt and on time! No questions asked. My only qualm is the veteran policy . As I have a show...

Læs flere

Petplan Australia

Petcover Australia

9 years ago

Hi Lynda,

We're happy that we could cover you for the last 4.5 years when the unexpected occurred. We appreciate the great feedback and will take this on board.

Kind regards,

The Petplan Social Team

Købsdato: 15/06/2017

Olga Lutzko

Bekræftet af Feefo

9 years ago