Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af Petcover Australia

Viser alle 2,292 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Poor customer service

The customer service extremely poor and not follow up with your inquiry. 1) They wrote my dog breed wrongly. 2) They reply you very slow regarding of their mistakes ( especially underwriting team...

Læs flere

Petplan Australia

Petcover Australia

9 years ago

Hi Cicilia,

We're sorry to hear of your experience with Petplan, we assure you this is not common practice. If you have any other questions, feel free to call us on 1300 738 225 or email us at info@petplan.com.au

Kind regards,

The Petplan Social Team

Købsdato: 12/08/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Helpful & easy

Friendly, helpful staff .Happy with outcome. Easy to deal with.

Petplan Australia

Petcover Australia

9 years ago

Thanks for your great feedback Cindi, we're happy we could get you set up!

Kind regards,

The Petplan Social Team

Købsdato: 10/08/2017

Vickie Jolliffe

Bekræftet af Feefo

9 years ago

Hvad Vickie Jolliffe sagde om Petcover Australia:

I was only a new member before I loss my puppy, they paid all my vet bills and refunded some of the balance back to me. I was not expecting that

Petplan Australia

Petcover Australia

9 years ago

We're sorry to hear of your loss Vicki, thankyou for your feedback in this tough time.

Kind regards,

The Petplan Social Team

Købsdato: 07/08/2017

Maxine Bown

Bekræftet af Feefo

9 years ago

Hvad Maxine Bown sagde om Petcover Australia:

Excellent cover

Prompt service, friendly , informative and very helpful when we needed help. We would recommend them to anyone who needs pet insurance.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the fantastic feedback Maxine, we're happy we could get you set up quickly and help you out with any of your questions!

Kind regards,

The Petplan Social Team

Købsdato: 10/08/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Delay in Quoting

I requested a quote for pet plan cover. I never received the quote. I had to phone pet plan and ask them for a quote to be sent to me. I made this phone call 6 weeks after requesting quote. I think...

Læs flere

Petplan Australia

Petcover Australia

9 years ago

Hi Melissa,

We apologise for any inconvenience this may have caused and assure you that this is not common. If there is anything further that you need, feel free to contact us via facebook or by email at info@petplan.com.au

Kind regards,

The Petplan Social Team

Købsdato: 25/07/2017

Kal Greenaway

Bekræftet af Feefo

9 years ago

Hvad Kal Greenaway sagde om Petcover Australia:

Outstanding service and dedication to their customers

Petplan are very easy to deal with. They are prompt with their service,pleasant on the phone and really know their business. During traumatic and emotional times they are supportive and understanding

Petplan Australia

Petcover Australia

9 years ago

Thanks for the wonderful feedback Kai, we're happy we can help you through all these times!

Kind regards,

The Petplan Social Team

Købsdato: 07/04/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Great first experience

My first experience with a pet insurance company, and I must say I was totally satisfied, Pet plan was totally competent, fair and hassle free, couldn't be happier.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Donna and Bruce, we're happy we could get you started so quickly and easily!

Kind regards,

The Petplan Social Team

Købsdato: 03/08/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Explained the options over the phone

Petplan Australia

Petcover Australia

9 years ago

Thanks for the review Kadir, we're happy we could help assist you in starting up your policy.

Kind regards,

The Petplan Social Team

Købsdato: 06/08/2017

Heidi Bampfield

Bekræftet af Feefo

9 years ago

Hvad Heidi Bampfield sagde om Petcover Australia:

Amazing Service

Helpful online service. Clearly explained products.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Heidi, we're happy we could assist you in starting up your policy.

Kind regards,

The Petplan Social Team

Købsdato: 05/08/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Fabulous customer service, and helpful staff, I have recommended PetPlan to friends and work colleagues. Thank you.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the fantastic feedback Prue and Diego, we're happy we could make the process as easy as possible for you!

Kind regards,

The Petplan Social Team

Købsdato: 03/08/2017