Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af Petcover Australia

Viser alle 2,292 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

8 years ago

There was a hitch with my payment they didn’t take my details down correctly. I had to chase them I received no paperwork even after requesting it

Petplan Australia

Petcover Australia

8 years ago

Hi Peta,

Sorry for the inconvenience. If you still haven't received your paperwork, please let us know and we'll get that sent straight away!

Kind regards,

The Petplan Social Team

Købsdato: 26/12/2017

Jodie Barton

Bekræftet af Feefo

8 years ago

Hvad Jodie Barton sagde om Petcover Australia:

simple, helpful, easy to understand policy and staff .

Very helpful and quick to organise the product I was after

Petplan Australia

Petcover Australia

8 years ago

We're happy we could assist you getting your pet covered!

Købsdato: 20/12/2017

Bekræftet af Feefo

Langwarrin VIV

8 years ago

Hvad Em sagde om Petcover Australia:

Great service, easy claim process and good value

Petplan Australia

Petcover Australia

8 years ago

Thanks for the feedback Emily!

Købsdato: 02/01/2018

Elizabeth Anne Green

Bekræftet af Feefo

8 years ago

Hvad Elizabeth Anne Green sagde om Petcover Australia:

Happy with service. thanks

Petplan Australia

Petcover Australia

8 years ago

Thanks for the feedback Elizabeth

Købsdato: 29/11/2017

Katie Wahlheim

Bekræftet af Feefo

8 years ago

Hvad Katie Wahlheim sagde om Petcover Australia:

Feedback on customer service

I sent emails weeks prior asking for contact on policy cover for my pup and was never answered. I tried to call and was told to call back during the week. I ended up getting insurance on line without...

Læs flere

Petplan Australia

Petcover Australia

8 years ago

Hi Katie,

We have just emailed and posted your policy information. Sorry for any inconvenience.

Købsdato: 26/11/2017

Rhiana Turner

Bekræftet af Feefo

8 years ago

Hvad Rhiana Turner sagde om Petcover Australia:

Very slow to receive any confirmation of claim received. Still waiting from 16th November just for confirmation that the paperwork has been received, let alone refund.

Petplan Australia

Petcover Australia

8 years ago

Hi Rhiana,

We have had a look and there is no claim on the system under your policy number. We have also tried ringing you and have left a message, as well as that we have also sent you an email advising that we have not received the claim form.

Kind regards,

The Petplan Social Team

Købsdato: 29/11/2017

Greg Bullen

Bekræftet af Feefo

8 years ago

Hvad Greg Bullen sagde om Petcover Australia:

Thoughtful

Thoughtful and honest

Købsdato: 29/11/2017

Pålidelig kunde

Bekræftet af Feefo

8 years ago

Thorough knowledge

Købsdato: 24/11/2017

Ian Bowyer

Bekræftet af Feefo

8 years ago

Hvad Ian Bowyer sagde om Petcover Australia:

Excellent service

Petplan Australia

Petcover Australia

8 years ago

Thanks for the feedback Ian!

Købsdato: 23/11/2017

Pålidelig kunde

Bekræftet af Feefo

8 years ago

Constant Follow Up

We had to call them on several occasions to get an update on when we would be receiving all the paperwork relating to the insurance plan for our pet. And if we were covered as well.

Petplan Australia

Petcover Australia

8 years ago

Hi Scott,

We're sorry to hear that your paperwork had not been received if this is still the case please let us know and we will get it sent to you immediately!

Kind regards,

The Petplan Social Team

Købsdato: 17/11/2017