I thought the selection of goods available on the website was excellent but the customer service was severely lacking. I ordered 2 Princess fancy dress costumes for my little girls, one of them...
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Party Delights
Party Delights
14 years ago
Thank you for your feedback, usually in the event of a damaged item we send the postage where a customer makes the initial query with us.
I will look into this further today for you as I would need to locate your original paperwork from July, I will personally contact you by 5pm today.
Kind Regards
Cheryl (Customer Services Team)
I ordered a fancy dress for my daughter in plenty of time for her party. I paid £7.95 for a next day delivery. To be delivered on friday 13th july by 5pm. As it didnt arrive by 5pm i rang yodel and a...
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Party Delights
Party Delights
14 years ago
I do recall speaking to you directly earlier this week.
I understand on this occasion the local depot had a backlog of parcels they were working through and they have since told me they were attempting to clear all parcels by the Saturday, as highlighted I think the miscommunication with an agent from our couriers hasnt helped matters on this occasion.
I have since actioned our goodwill delivery gesture as discussed and I have submitted your feedback to the couriers management.
Thank you
Cheryl (Customer Services Team)
Pålidelig kunde
14 years ago
Yes I remember speaking to you also, and you were very helpful. With regards to a good will gesture, you refunded me the delivery charge I had paid for which really would of had to be refunded anyway because delights failed to fulfill the next day guarantee promised. So this still leaves me disappointed with a first order.
Party Delights
Party Delights
14 years ago
Thank you for your reponse, I have forwarded your additional comments today, we will be in contact shortly.
Kind Regards
Cheryl (Customer Services Team)
Party Delights is the UK's largest online retailer of party supplies - offering great value partyware, balloons, fancy dress, personalised products and more for the whole family.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Party Delights is the UK's largest online retailer of party supplies - offering great value partyware, balloons, fancy dress, personalised products and more for the whole family.
