Very impressed with the changing bag. Very organized and well thought out- I can’t wait to use it! It looks stylish, but very practical. Price was appropriate and shipping was quick.
My first experience with pacapod has been horrible. I still have no tracking number or email information telling me that the baby shower gift is indeed on its way to the changed address. You get no...
Læs flere
PacaPod Team
pacapod-store-us
7 years ago
Thank you for taking the time to leave your feedback - we are sorry to hear you aren't happy with the service you received.
I've discussed your case with the member of the customer service team who worked with you. They have explained that the delivery address you input was incorrect at the time of purchase, but that as soon as you made them aware there was an issue the package was recalled. Once you had confirmed the correct delivery address, a replacement order was shipped before the wrongly addressed package had been received back. I can see this is currently in transit - UPS estimate most deliveries will arrive within 5 working days, so this should arrive by Wednesday at the latest.
We do apologise for the time it can take us to resolve issues like this for our American customers. We do operate UK office hours, and although we have a support team who can help with queries they aren't authorised to amend delivery details as you required.
We hope your recipient enjoys their gift.
Købsdato: 07/11/2018
0
Del
Pålidelig kunde
7 years ago
I really like bag that I Receives ,I would like to buy more stuff but it’s expensive .
Produktanmeldelser
Købsdato: 11/09/2018
0
Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om pacapod-store-us:
The service was good
Produktanmeldelser
Købsdato: 02/07/2018
0
Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om pacapod-store-us:
I bought a pacapod Idaho bag when my daughter was born and I LOVE IT! Best bag in the world. Fantastic quality, durable, attractive, cleverly designed, perfect size. I wanted to get a new bag - 3...
Læs flere
PacaPod Team
pacapod-store-us
7 years ago
Thank you so much for your feedback - we are so pleased to hear you love your Idaho!
We have fed your comments back to our design team for consideration, as it is only through feedback like yours that we can make the changes our customers want to see.
The customer service was helpful and answered promptly. I had received a credit and it was simple to use online. I picked out a gorgeous bag and it was on my doorstep in just a few days. Thank you!
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
