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Ornamental Trees Ltd Anmeldelser | Kundeservice Anmeldelser af {{merchantUrl}} | Feefo

Viser alle 9,991 anmeldelser

Andre D

Bekræftet af Feefo

Hertfordshire

1 year ago

Hvad Andre D sagde om Ornamental Trees Ltd:

Non existent customer service after purchase

I have sent OT two emails regarding an issue with one tree which arrived looking half dead, to date I have had no response. Non existent customer service.

Customer Services

Ornamental Trees Ltd

1 year ago

Hi there, thank you for taking the time to leave your review. We’re very sorry for the delay in getting back to your email—this is our busiest time of year and our customer service team are working hard to respond to enquiries as quickly as possible. We truly appreciate your patience and understanding, and want to thank you for your continued support. Kind regards, Customer Services.

Produktanmeldelser

Købsdato: 10/03/2025

Pålidelig kunde

Bekræftet af Feefo

1 year ago

Medium height Japanese Acer

Well protected for transport, good rootball size. Quick response, delivered promptly. Good potential height for the front garden area.

Produktanmeldelser

Købsdato: 14/03/2025

Robert

Bekræftet af Feefo

Falmouth

1 year ago

Hvad Robert sagde om Ornamental Trees Ltd:

Good

Produktanmeldelser

Købsdato: 07/03/2025

Pålidelig kunde

Bekræftet af Feefo

1 year ago

Disappointingly small

Very slow to dispatch

Produktanmeldelser

Købsdato: 14/03/2025

Pålidelig kunde

Bekræftet af Feefo

1 year ago

I did have to wait a while for my order and contacted customer services for an update which did take a while. however, very happy with the products.

Produktanmeldelser

Købsdato: 10/03/2025

Yvonne Hansell

Bekræftet af Feefo

Cambridgeshire

1 year ago

Hvad Yvonne Hansell sagde om Ornamental Trees Ltd:

Wait and see…

The service received from the company was 1st class, no complaints there. Very good and satisfactory communication with the customer service about delivering dates.

Produktanmeldelser

Customer Services

Ornamental Trees Ltd

1 year ago

Hi there, thank you for taking the time to leave this review and for the images provided. We're really pleased to hear that you found the purchase and delivery process easy and satisfactory. We regret to hear that your tree hasn’t met expectations so far. At this time of year, many trees can appear dormant or “sleepy” as they focus energy on establishing their roots—especially after being replanted. Prunus 'Shogetsu' is a variety that flowers from April and May so is possible that they are still going to bloom. If you have concerns about the health of your tree, we recommend performing a small scratch test on the trunk of the tree. If you have any further concerns after the scratch test has been performed, please feel free to reach out to our customer services team with a photograph and we would be happy to advise further. We apologise that the pot arrived damaged and will pass this feedback on to the relevant teams to help improve our packaging and handling in future. We’re here to support you through your trees establishment period. Warm regards, Customer Services

Købsdato: 10/03/2025

Howard

Bekræftet af Feefo

Ashbourne

1 year ago

Hvad Howard sagde om Ornamental Trees Ltd:

Would use OT again

Reasonably priced, happy and healthy tree sent promptly after purchasing it. Highly recommended.

Produktanmeldelser

Købsdato: 16/01/2025

Pålidelig kunde

Bekræftet af Feefo

1 year ago

Good service and products

Prompt delivery, good products.

Produktanmeldelser

Købsdato: 14/03/2025

Pålidelig kunde

Bekræftet af Feefo

1 year ago

just great service

..Have bought quite a few products from them, all have grown well. They give a very good service, prompt delivery and very well packed. Thank you.

Produktanmeldelser

Købsdato: 14/03/2025

HGT

Bekræftet af Feefo

Paignton

1 year ago

Hvad HGT sagde om Ornamental Trees Ltd:

Good service, delivered with care

Very good service and delivery

Produktanmeldelser

Købsdato: 11/03/2025

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Ornamental Trees Ltd Anmeldelser

Trachelospermum jasminoidesFlere anmeldelser af dette produkt (4)Se produktwebstedetLooks lovely

Viburnum tinus ShrubFlere anmeldelser af dette produkt (1)Se produktwebstedetLooks lovely

RootgrowFlere anmeldelser af dette produkt (48)Se produktwebstedetGood price

Medium Tree Stake & Tie KitFlere anmeldelser af dette produkt (9)Se produktwebstedetOk

Eucalyptus gunnii TreeFlere anmeldelser af dette produkt (3)Se produktwebstedetOrdered three trees, one arrived looking very unwell with crispy dry leaves. I have contacted OT twice about the issue but to date haven’t had a response.

Acer palmatum 'Osakazuki' TreeFlere anmeldelser af dette produkt (20)Se produktwebstedetEarly days but a good start in a well prepared raised bed of suitable size with ground cover vinca and Siberia. Already budding healthily.

Malus 'Rudolph' TreeFlere anmeldelser af dette produkt (1)Se produktwebstedetGood quality tree with established root system

Betula utilis jacquemontii 'Doorenbos' Multi Stem TreeFlere anmeldelser af dette produkt (5)Se produktwebstedetGood size and quality

Betula pendula 'Royal Frost' TreeFlere anmeldelser af dette produkt (1)Se produktwebstedetWhile the tree is healthy, it was just barely 100cm tall (sold as 100-150cm), had little root structure and very thin (about half the thickness of a pencil). I ordered this tree hoping it would be...Læs flere

Container Irrigation KitFlere anmeldelser af dette produkt (4)Se produktwebstedetVery useful product for my newly established trees. Allowing me to ensure that they receive enough water.

Ceanothus thyrsiflorus repens TreeFlere anmeldelser af dette produkt (1)Se produktwebstedetVery well packaged and healthy when arrived. The tree is well established and is placed in a pot at the front of my house.

Azalea 'Brilliant Orange' ShrubFlere anmeldelser af dette produkt (2)Se produktwebstedetI have a deep appreciation for Azaleas and maintain several in my garden. The packaging was exceptionally-done, and despite the box sustaining damage, the plant remained unharmed. It arrived as a...Læs flere

Rhododendron 'Polar Night' ShrubFlere anmeldelser af dette produkt (1)Se produktwebstedetVery well packaged and an extremely healthy plant. It was larger than I anticipated which was a bonus and looks great in my garden.

Tree Irrigation KitFlere anmeldelser af dette produkt (9)Se produktwebstedetUseful product to ensure that my newly established trees are receiving enough water once planted.

Rootgrow 60g SachetSe produktwebstedetUsed whilst planting out my new trees. Hopefully it will help them establish and grow.

Medium Tree Stake & Tie KitFlere anmeldelser af dette produkt (9)Se produktwebstedetUseful kit to ensure that my newly planted tree is staked correctly. Good quality equiptment. My only small criticism is that it didn't come with a tie for the tree.

Prunus cerasifera 'Nigra' TreeFlere anmeldelser af dette produkt (3)Se produktwebstedetI was very pleased with my tree. The packaging was excellent, ensuring everything arrived in perfect condition. Although there was a slight delay with my order, it was well worth the wait. I have...Læs flere

Medium Tree Stake & Tie KitFlere anmeldelser af dette produkt (9)Se produktwebstedetWhat can you say about a wooden tree stake!? It arrived in good condition, the video on line was very helpful on how to install it with the tree. Hopefully the stake will do the job it’s supposed to...Læs flere

Jubilee Plum TreeFlere anmeldelser af dette produkt (1)Se produktwebstedetQuick delivery of a healthy tree (jubilee plum). Now we’re in April and it’s flowering. It will be a few years before fruiting but so far so good. I’m very pleased.

Acer palmatum Dissectum TreeFlere anmeldelser af dette produkt (2)Se produktwebstedetLooks healthy and has taken off quite well despite the dry weather. Have had to water often.

Rootgrow 60g SachetSe produktwebstedetHelpful piece of kit to give the trees the best possible start.

Tree Irrigation KitFlere anmeldelser af dette produkt (9)Se produktwebstedetThese were far too big for these trees I think. I should have returned these.

Acer shirasawanum 'Aureum' TreeFlere anmeldelser af dette produkt (5)Se produktwebstedetThis one is very pretty. Again healthy and has taken well so far.

Prunus serrula TreeFlere anmeldelser af dette produkt (5)Se produktwebstedetLovely plant prompt delivery and very well packed. Hope it grows well. As I am sure it will.

Cercis canadensis Golden Falls TreeFlere anmeldelser af dette produkt (1)Se produktwebstedetLooks a good specimen and just planted. Time will tell. Well packaged, good delivery experience. Delivered with care.

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