Sent out wrong carpet damaged underlay did not send replacement underlay with the changed carpet for the correct size ordered
Customer Services
Online Carpets
1 month ago
Good afternoon,
Thank you for taking the time to leave a review and for highlighting your concerns. We are sorry that your order did not go entirely as expected.
From your order details, we can see that we have been in contact with you regarding this matter and that a replacement carpet was arranged to resolve the issue. We also note that the replacement did not include the full amount of underlay originally ordered, and we apologise for this shortfall.
A member of our Customer Care Team will be in touch with you shortly to discuss this further and work with you towards a more positive outcome.
Kind regards,
Jenny
Online Carpets
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LR
Laura Rogers
Bekræftet af Feefo
GBR
1 month ago
Hvad Laura Rogers sagde om Online Carpets:
Outstanding service
⭐⭐⭐⭐⭐ Outstanding Customer Service!
I couldn’t be happier with my experience with Online Carpets. From ordering samples through to placing my order, the whole process was straightforward and...
Læs flere
0
Del
KB
Kim Bouwer
Bekræftet af Feefo
GBR
1 month ago
Hvad Kim Bouwer sagde om Online Carpets:
From start to finish i was kept informed throughout the process until after delivery
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Pålidelig kunde
Bekræftet af Feefo
1 month ago
Great product
Very quick and well informed of delivery. Ive had a lot of products from online carpets. Highly recommend.
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KA
Kirsty Ashton
Bekræftet af Feefo
GBR
1 month ago
Hvad Kirsty Ashton sagde om Online Carpets:
Lush dark grey carpet
Very quick delivery, super soft carpet, pile right size for bounce back, colour is amazing
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Pålidelig kunde
Bekræftet af Feefo
1 month ago
All in all a positive shopping experience.
Service was excellent. Even when I changed my mind the night before delivery. Cancelled and refunded no problem. Ordered again and was delivered in good time. Within a week. Can't fault the service....
Onlinecarpets.co.uk are a flooring supplier who stock a wide range of carpets, underlay, vinyl flooring and laminate flooring to suit a variety of needs.
Once you have read their reviews please visit their site on the link below.
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Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Onlinecarpets.co.uk are a flooring supplier who stock a wide range of carpets, underlay, vinyl flooring and laminate flooring to suit a variety of needs.
Once you have read their reviews please visit their site on the link below.