Because I was happy with what I was getting for my money
2
Del
JC
Jordan Carver
Bekræftet af Feefo
5 years ago
Hvad Jordan Carver sagde om Cycler:
Quick and easy to set up
2
Del
TL
Thomas Limmack
Bekræftet af Feefo
5 years ago
Hvad Thomas Limmack sagde om Cycler:
Quick, simple and a fair price!
1
Del
Pålidelig kunde
Bekræftet af Feefo
5 years ago
poor
i registered a claim for my damaged phone that i cannot use and was told i would get a call back which i didnt and then to chase up 3 days later to only find that i was having the same conversation...
Læs flere
Alan
Cycler
5 years ago
Hi Lee,
Thanks for your feedback. The service that we provide is paramount to us here at NextGen and we take any negative review seriously. We've conducted a thorough review of your journey with us to date and can see that you only incepted your policy with us 10 days ago (1st Feb 2021). On the 8th February you made a claim. This was only 2 days ago. Following the claim report with our Claims Adviser we advised you of the documentation we required and sent an e-mail confirming. We are unsure as to why, but you appear to have not received the e-mail that we issued.
We can see that we then spoke to you again yesterday, the 10th February and advised that we required your documentation in order to validate your claim as it's very close to your policy inception and we still require your proof of usage for us to assess and approve your claim. The sooner we receive this documentation the quicker we can progress your claim.
As we shared with you when you purchased your policy, on our website and at every point of contact, our Customer Service Team are available 24/7 to support you, please feel free to call us on 01206 688097, e-mail at hello@nextgeninsurance.co.uk or on any Social media channel. We are here to help.
Thanks,
Team NextGen
0
Del
Pålidelig kunde
Bekræftet af Feefo
5 years ago
Easy fast and reasonaable price.
2
Del
KH
Karen Hazeldine
Bekræftet af Feefo
5 years ago
Hvad Karen Hazeldine sagde om Cycler:
Helpful and polite and friendly, excellent service
I picked wrong insurance, needed loss as well, rectified by agent immediately, excellent service.
2
Del
KH
Karen Hazeldine
Bekræftet af Feefo
Oldham
5 years ago
Hvad Karen Hazeldine sagde om Cycler:
Helpful and polite and friendly, excellent service
Made a mistake on original document, informed yourselves by phone the error was corrected immediately and a refund issued at the same time, excellent service.
3
Del
Pålidelig kunde
Bekræftet af Feefo
5 years ago
Does the job!
Very fast, straightforward and friendly service! Insuring my new iPhone took less than a minute and I on the same day my phone insurance was activated.
1
Del
CB
Callum Booth
Bekræftet af Feefo
5 years ago
Hvad Callum Booth sagde om Cycler:
Simple easy safe knowing device is insured
Good service nice and easy to set up at a good price too
1
Del
DW
Dai Walters
Bekræftet af Feefo
5 years ago
Hvad Dai Walters sagde om Cycler:
Very helpful.And would recommend
Very helpful and pleasant experience with information. It was I Very easy decision for me too decide that this insurance meets my needs. I highly recommend
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