Nationwide Vehicle Contracts Anmeldelser

Thank you for your review Robert.

That's great to hear. Thanks for sharing your feedback Ann.

Thanks for the great feedback, Simon.

Thanks for the great feedback, Sarah.

Thanks for taking the time to leave a review, Giovanna

Thanks for taking the time to leave a review, Benjamin

Thanks for taking the time to leave a review, Gary

Thanks for taking the time to leave a review, Cathryn

Hi Katie. Thanks for taking the time to leave a review. We’re sorry to hear about the issues you experienced and sincerely apologise for the inconvenience caused. This is not the level of service we want to provide, particularly to a returning customer. Firstly, we’d like to apologise for the initial communication error on our side. A member of our team misread information provided by the supplier, which led us to contact you about arranging delivery before the vehicle was actually ready. This was our mistake, and we fully accept that the confusion and inconvenience caused were not good enough. Your actual vehicle was still being held at the port compound due to logistical delays. Following our conversation with you on 3rd July, we chased the supplier again and were advised that the pre-delivery inspection had been completed and the vehicle was ready. Delivery was then arranged for 15th July and has since taken place. We also apologise for the inconsistent information you received and the way some of your calls were handled. Regardless of the circumstances, you should always receive clear, professional and respectful communication. We’re sorry this experience has affected your confidence in us, especially after two previously positive leases. Your details have been passed to our Customer Resolutions team, who have opened a formal complaint and will investigate the concerns you raised. Thank you again for your feedback.

Thanks for taking the time to leave a review, Martin