Many thanks for your feedback. Following our conversation earlier this week I am pleased to say that Regent have increased the compensation offered for the inconvenience and disruption you experienced. This is now being processed and will be with you shortly. If you need anything further from me please don’t hesitate to get in touch directly.
Very best regards
Sharon Trigg, Reservations Manager
Comprehensive, high class service as I have come to expect from Mundy.
Produktanmeldelser
Alexander
Mundy Cruising
2 years ago
Many thanks for your feedback. I’m sorry to hear that your experience of Riverside was one with so few other guests and that this had a negative effect on the atmosphere on board. As a new entrant into the luxury river cruise market some sailings have been less well sold than others. With regards to the security measures, compared to ocean cruises the requirements are not as stringent so a lower level of checks is not uncommon.
Once again, many thanks for taking to time to provide this valuable feedback.
Best Regards
Alex Loizou,
Director of Sales, Marketing and Operations
Købsdato: 21/04/2024
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Bekræftet af Feefo
2 years ago
Good service although complicated by the fact that Janet was trying to deal with two people, kiving
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.