Rapid dispatch., exellent quality if serve. Product exellent
Elise
Mococo
10 years ago
We do really appreciate your feedback on the service you received.
It makes all our efforts worth while and we really look forward to you returning.
Elise
Customer relations
I profusely apologise for any inconvenience caused but I can in fact see that we did post out the same day. It is showing on interlink as delivered and signed for on the following day which is the 24/02/16.
I will contact your personal email to resolve the situation.
Once again my apologies.
Elise
Customer relations
Product excellent
Packaging excellent
Paid for next day service so it would arrive for Mother's Day - didn't arrive until the next week - won't be using Mococo again
Elise
Mococo
10 years ago
I do sincerely apologise for all of the inconvenience caused. I have looked into when you placed the order and it was placed at 19:16 on the 03/03/16 this is after our 3:00pm cut off point for next day deliveries.
It is also explained on our website that we only offer next day delivery Monday-Thursday. If orders are placed after 3:00pm on a Thursday you will have to select Saturday delivery. I can also see that re delivery was arranged.
I do apologise once again you never received the item when you would of liked too.
If you would like to contact me further regarding this issue please don't hesitate my email is elise@mococo.co.uk
Elise
Customer relations
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