Audenza Anmeldelser

Thank you very much for your feedback. I'm sorry to hear that you returned this via your own means and were charged £25. If customers let us know that they would like a collection, we are happy to arrange this. For an item such as a large marble shelf (which weighs in excess of 10kg), the collection service is approx. £15.95. However, we are also happy to suggest courier 'marketplace' websites, where you would input the box weight (which we can provide) and retrieve a number of competitive prices from reputable couriers, which may be even more cost effective for you than the £15.95 collection charge.

Sadly due the expensive nature of returning homewares and furniture, we are unable to offer a free returns service unfortunately, however this is noted on our 'returns' page on our website. We do really appreciate your feedback however, and will ensure we highlight to customers in our returns information, that we are only too happy to help suggest the most cost effective method of return. Kind regards, Hollie

We're so pleased to hear how happy you are, Gary! Thanks very much for taking the time to leave feedback!

Thank you so much for your great feedback! We really appreciate it and look forward to welcoming you back to the site again soon :-)

Thank you so much for your review, we're thrilled to hear how convenient you found out delivery service!

This is really great to hear - thank you so much for taking the time to leave a review! :-)

This is such wonderful feedback to read! Thank you so much for taking the time to leave such a glowing review, Daniel!

Thank you so much for your fantastic review, Tina! :-)

Ohh what a dream it would be to open a shop in Aus! Thank you so much for your glowing review, Christine - we love reading feedback like this! :-)

Thank you very much for your review, we really appreciate your feedback. Just a note with regards to packaging - we always use as little packaging as possible to ship items, however as this is a fragile item, it is packed to ensure that it arrives with you safely, without damage. We hope that goes some way to explain :-)