Well, shipping was pretty very fast especially considering it traveled so far. I like the different selection of stock. They have some things you can't really get in the US or anywhere sometimes. ...
Easy to order on-line; packaging and delivery were excellent; and the setting up of the guitar was spot on. Personal note from the shop made you feel that you are a valued customer, and that you are...
I have used Mansons quite a few times over the last couple of years. Their mail order service is great - prices are also very competitive.
Many thanks.
On their website they make the statement “All guitars inspected and set up by our expert luthiers” however they failed to notice that the intonation was a mile out and, much worse the control pots...
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Jack O'Hara
Mansons Guitar Shop
5 years ago
Hi Kevin, I am sorry to learn our service did not meet your expectations of our usual high standards. Please be assured that all guitars are inspected prior to leaving the shop and any issues are taken very seriously. To clarify the email my colleague sent you following your initial contact we offered you the option for us to collect the guitar to rectify any problems at no additional cost to you and offered additional sets of strings on top of the collection as gesture of good will. We sincerely value all our customers and it is unfortunate we did not receive a response to allow us the opportunity to find a satisfactory resolution with you. If you wish to discuss this further I kindly ask you contact us directly at sales@mansons.co.uk or call 01392496379. Kind regards, Jack
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