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Neil Walton
Bekræftet af Feefo
BRIDGEND
2 years ago
Hvad Neil Walton sagde om Macs Adventure:
Excellent Experience
Excellent experience. Well coordinated. Pretty good App. Accommodation choices generally excellent. Good communication
Amara
Macs Adventure
2 years ago
Thank you for your feedback! We're thrilled to hear that you had an excellent experience and that everything was well-coordinated. It’s great to know that you found the app useful and that the accommodation choices met your expectations. Good communication is something we strive for, so we're glad you were pleased with that aspect as well. We appreciate your kind words and hope to assist you with more adventures in the future!
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Del
Pålidelig kunde
Bekræftet af Feefo
2 years ago
Proactive and Attentive
I appreciated the proactive outreach to see if we needed any extra help with transfers to/from the airport.
It showed that they were looking ahead and anticipating what we might need and want.
Amara
Macs Adventure
2 years ago
Thank you for your kind words! We're glad to hear that you appreciated the proactive outreach regarding your airport transfers. It's great to know that our team was able to anticipate your needs and ensure everything was in place for a smooth journey. We always strive to provide that extra level of support, and it’s wonderful to hear that it made a positive difference in your experience. We hope to assist you with your future travels!
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Del
Pålidelig kunde
Bekræftet af Feefo
2 years ago
Slow bicycle adventure in Prince Edward Island
Prince Edward Island is a beautiful region, and their implementation of the “Rail-to-Trail” strategy has created a range of bicycle routes around the island. It is largely an agricultural economy,...
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Amara
Macs Adventure
2 years ago
Thank you for sharing such detailed feedback about your trip to Prince Edward Island. It’s clear that the region’s beauty, the thoughtfully implemented Rail-to-Trail routes, and the wealth of information along the trails all contributed to a memorable experience. It’s great to hear that you enjoyed observing the local agriculture and soaking in the historical and natural insights provided along the way.
However, We are sorry to hear about the discrepancies between the original trip description and the final itinerary you received. The unexpected increase in daily biking distances must have been quite a surprise, especially when you had planned for a more leisurely pace. It’s reassuring to know our local partner Mackenzie stepped in with such expertise and flexibility, helping to tailor the routes to better fit your expectations and ensure you could still enjoy the highlights of the area.
The charming inns and the hospitality you experienced also sound like they added a special touch to your trip, making your stay even more enjoyable.
Your suggestion for closer coordination between Macs Adventure and our local partners is very valuable. Ensuring that the trip descriptions accurately reflect the actual itinerary is crucial for setting the right expectations and ensuring a smooth experience.
Thank you again for your thoughtful review, and we’re glad that despite the challenges, you had a rewarding adventure on Prince Edward Island. We hope to see you on another adventure in the future!
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Del
WC
William Campbell
Bekræftet af Feefo
Thurso
2 years ago
Hvad William Campbell sagde om Macs Adventure:
Great company
We booked our trip 7 months in advance for the west highland way. We found Macs adventures great to work with. The app was excellent and full of info.
Amara
Macs Adventure
2 years ago
Thank you for sharing your experience! We're delighted to hear that you had a great time on the West Highland Way and found Macs Adventure easy to work with. It's wonderful to know that the app provided you with all the information you needed for your journey.
Planning ahead for a trip like this is key, and we’re glad everything worked out well. We hope to assist you with another adventure in the future!
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Del
Pålidelig kunde
Bekræftet af Feefo
2 years ago
Fantastic service, would definitely recommend!
Fantastic service! Everything was so well organised on our Hadrians Wall walking trip. The selected accommodations were comfortable and bag transfer service was excellent. The Macs app contained all...
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Amara
Macs Adventure
2 years ago
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience on your Hadrian's Wall walking trip. It's great to know that the accommodations, bag transfer service, and the Macs app all contributed to making your journey enjoyable and stress-free.
We're also glad the information pack and customer service met your expectations. Your feedback means a lot to us, and we hope to welcome you on another adventure soon. Thank you for choosing Macs Adventure!
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Del
Pålidelig kunde
Bekræftet af Feefo
2 years ago
A well planned, beautiful trip but communications could be better.
Overall, they planned a good trip. I enjoyed the places I saw & stayed and the food was very good. Communications before I left were OK but not perfect. Response time was a little slow. One night...
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Amara
Macs Adventure
2 years ago
Thank you for sharing your experience and feedback. It’s great to hear that you enjoyed the trip overall, with the places you visited, the accommodations, and the food being the highlight. The planning of the route and the reliability of the luggage transfers also sounds seamless.
However, we are sorry to hear about the communication issues you encountered, both before and during your trip. A delayed response time and the mix-up with your reservation, especially regarding dietary needs, must have been frustrating.
While we didn’t receive a specific request for a vegetarian meal in your booking, we understand how important it is to meet your dietary needs. Moving forward, we would be happy to assist you with any specific meal requests for your future adventure.
Your feedback is invaluable for helping us address these areas and ensure smoother communication in the future. Thank you for bringing this to our attention, and we are glad that despite these challenges, you were able to enjoy the overall experience.
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Del
Pålidelig kunde
Bekræftet af Feefo
2 years ago
Great hike
Overall, great. I would use macsadventures again.
That said, there are a few areas of potential improvement:
1) for nights spent in the huts, please indicate dinner time in the itinerary. It was...
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Amara
Macs Adventure
2 years ago
Thank you for your feedback! It’s great to hear that you had a positive overall experience and that you'd consider using Macs Adventure again. Your suggestions for improvement are really valuable, i
ncluding dinner times for hut stays in the itinerary is a smart idea, especially since missing a meal can disrupt the evening. It’s an easy detail that can make a big difference.
The incorrect distance on the X-axis in elevation mode must have been frustrating. Accurate data is key to planning and enjoying a hike. We are currently fixing this with our team to enhance the app's experience.
We can understand why being placed far from town in Walchsee was disappointing, especially for a longer stay. Proximity to amenities is important, and we apologize we fell short of this.
Your feedback will help us continue to improve our services. Thanks again for sharing your experience!
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Pålidelig kunde
Bekræftet af Feefo
2 years ago
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 years ago
Every day is a unique adventure
I have been on five hikes with Macs and I found each one to be incredible in its own way. Great accommodations, great breakfasts and great directions for beautiful walks.
Amara
Macs Adventure
2 years ago
That's fantastic to hear! It sounds like you've had some amazing experiences with Macs Adventure. It's great that the accommodations, breakfasts, and directions have consistently met your expectations across all five hikes. Each adventure must have offered its own unique beauty and charm.
Macs Adventure does an excellent job of ensuring a rewarding experience, and it’s wonderful to know we have been a reliable choice for you. Here's to many more incredible walks in the future!
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Del
EW
Emlyn Williams
Bekræftet af Feefo
Caernarfon
2 years ago
Hvad Emlyn Williams sagde om Macs Adventure:
Enjoyable West Highland Way walk.
Our West Highland Way trip went very well with good accommodations and efficient luggage carrier service along the way. Very enjoyable experience.
Amara
Macs Adventure
2 years ago
Thank you for sharing your experience! We're delighted to hear that your West Highland Way trip went smoothly and that you enjoyed the accommodations and efficient luggage service. It's great to know you had a positive experience. Thanks again for your feedback!
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.