I felt that we were not given the information to make an informed decision about taking this tour. If we had been told that we would be the only two people on tour I would not have proceeded with the...
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Produktanmeldelser
Kim Devereux
Luxury Gold
1 year ago
Thank you very much for travelling with us and for taking the time to share your detailed feedback. We are very sorry to learn that your recent journey did not meet your expectations, and we completely understand your disappointment regarding the lack of information provided prior to travel. It is understandable that discovering you were the only two guests on the tour would have affected your experience, particularly as you had anticipated being part of a larger group.
We regret that this was not communicated to you in advance, and we appreciate how important it is to be fully informed when making such travel decisions. Your comments regarding the tipping experience have also been noted, and we are sorry for any discomfort or inconvenience this caused. We acknowledge your expectation that gratuities would be included as part of a luxury travel experience and will ensure your feedback is shared with the relevant teams for review.
While we are pleased to hear that you enjoyed aspects of the trip itself, we truly regret that the experience as a whole did not reflect the high standards we aim to deliver. Thank you again for bringing these matters to our attention. We value your feedback greatly as it helps us to improve and ensure a better experience for our future guests.
Købsdato: 27/09/2025
0
Del
NL
Norman Low
Bekræftet af Feefo
CAN
1 year ago
Produktanmeldelser
Kim Devereux
Luxury Gold
1 year ago
Thank you for your feedback, we are delighted to hear you enjoyed the program and that your Travel Concierge and Coach Driver helped make your trip so smooth. We appreciate you taking the time to share your experience with us.
Købsdato: 27/09/2025
0
Del
JM
James Moser
Bekræftet af Feefo
1 year ago
Produktanmeldelser
Kim Devereux
Luxury Gold
1 year ago
We appreciate you choosing Luxury Gold, thank you for being our guest.
Købsdato: 27/09/2025
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 year ago
Produktanmeldelser
Kim Devereux
Luxury Gold
1 year ago
Thank you for being our guest and travelling with Luxury Gold.
Excellent.
Loved the 5 star hotels with all the amenities, bars, restaurants, exercise rooms and pools.
Loved being picked up and dropped off, before and after the tour.
Service and attention to our...
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Kim Devereux
Luxury Gold
1 year ago
Thank you for taking the time to share your positive experience. We are thrilled to hear that you enjoyed the hotels and the amenities. It's wonderful to know that our team's service and attention to your comfort were appreciated.
The service from beginning to end was exceptional!
Produktanmeldelser
Uploadede medier
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Kim Devereux
Luxury Gold
1 year ago
We're so pleased to hear you enjoyed the Majestic Japan itinerary and that it met your interests. It's wonderful to know that the journey from the cities to the northern region of Japan was exceptional. We're also glad to hear that your travel expert enhanced your experience. Thank you for being our guest.
*Personal information removed by Feefo* is absolutely amazing. Her energy is lovely and she made the trip exceptional. The coach driver was also exceptional.
Produktanmeldelser
Kim Devereux
Luxury Gold
1 year ago
Thank you for sharing your experience. We are so pleased to hear that the Travel Concierge helped make your trip exceptional, and that you had a great experience with the Coach Driver. It's wonderful to know you had such a positive time.
Every detail was catered for. The tour was professional and personal. Staff were wonderful. Rooms were perfect. Food was delicious.
Produktanmeldelser
Kim Devereux
Luxury Gold
1 year ago
Thank you for your wonderful feedback. We are so pleased to hear that you enjoyed your tour and that the Travel Concierge enhanced your experience. It's fantastic that the hotels, ship, waterfalls, and Dubrovnik stood out for you, and that you appreciated the local side tours. We are delighted that you'd consider travelling with us again.
Itinerary was well thought out. The quality of the tour guidance was consistent with what we expected and competent. Hotels were outstanding and food at hotels was good. Other limited food offerings...
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Produktanmeldelser
Kim Devereux
Luxury Gold
1 year ago
Thank you very much for travelling with us and for taking the time to share your thoughtful feedback. We truly appreciate hearing about your experience.
We are pleased to know that you found the itinerary to be comprehensive and well planned. However, we are sorry to learn that certain aspects of the cruising experience and dining arrangements did not meet your expectations. We understand your concerns regarding the balance of day and night cruising, as well as the limitations on beverages and the variability in meal quality. It is disappointing to hear that the welcome dinner did not create the positive first impression we always aim to deliver.
Please be assured that your comments have been shared with our operations and product teams for review. Feedback such as yours is invaluable in helping us identify where we can make meaningful improvements to ensure every part of the journey reflects the high standards of luxury and care that we promise.
Thank you once again for your candid feedback and for choosing to explore with Luxury Gold. We hope to have the pleasure of welcoming you on another journey in the future and to provide a more seamless and consistently exceptional experience.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.