Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found the tour a great overview of the country and that the interesting and luxurious hotels contributed so much to your enjoyment. We are also pleased that your Travel Concierge made such an outstanding impression. We would warmly welcome the opportunity to host you again in the future.
Thank you for taking the time to share such a candid and considered account of your tour. We are sorry to learn that the experience did not match your expectations, and that the dynamics of the group and the varying pace of travel made the journey less enjoyable for you. Your suggestions, that guests be better guided in choosing a tour suited to their mobility, and that the first evening include more opportunities for the group to become acquainted and to agree expectations regarding pace, are constructive ones, and we shall share them with the Operations Department.
We regret that the Douro Valley cruise was so brief and offered no commentary on what you were seeing, and that you were unable to visit Sintra, which you had been looking forward to. We understand your disappointment that no alternative was offered to allow you to see it independently. We are pleased, however, that you found the hotels great and their locations superb, although we are sorry that some of the rooms did not reach the standard you had anticipated.
We shall share your observations with our Operations Department so that the information given to guests about the nature of the tour, the content of the Optional Excursions and the handling of changes to the programme may be reviewed carefully.
Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfying experience in the future.
The sales reps were not as knowledgeable or "together" as I expected for this expensive a trip. It may have to do with a corporate reorganization, but I was concerned enough about my experience that...
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Mantombi
Luxury Gold
2 days ago
Thank you for taking the time to share your feedback. We are sorry to learn that the knowledge and organisation of the sales team did not meet the standard you expected for a journey of this value, and we appreciate your candour in explaining that this left you concerned about the experience to come. A smooth and confident booking process is central to the service we aim to provide, and we regret that this was not evident on this occasion.
We are pleased that you found the itinerary allowed you to see so many of the major sights throughout Ireland. We also appreciate your practical advice that guests should expect a considerable amount of time on the coach, and we recognise that this is a helpful point for those considering the tour. We shall share your comments with our Operations Department so that the booking experience and the information provided to guests in advance may be reviewed carefully.
Thank you again for your feedback, and we hope to have the opportunity to offer you a more satisfying experience in the future.
Købsdato: 12/09/2026
0
Del
Pålidelig kunde
Bekræftet af Feefo
9 days ago
Produktanmeldelser
Mantombi
Luxury Gold
2 days ago
Thank you for this excellent rating. We are pleased that it reflects a positive experience, and we appreciate you taking the time to leave your feedback.
Købsdato: 20/09/2026
0
Del
Pålidelig kunde
Bekræftet af Feefo
9 days ago
Great service. We had no issues on our trip. Effectively communicated with us throughout the trip.
Produktanmeldelser
Mantombi
Luxury Gold
2 days ago
Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found the service great, that the trip passed without difficulty, and that communication was effective throughout. We are also pleased that you found the itinerary well-paced and that it offered such a worthwhile view of the diverse landscape of the country. We shall be sure to pass on your kind words to the on-the-road team members concerned, and we would warmly welcome the opportunity to host you again in the future.
5 stars once the trip starts, not very good prior to departure. Not much detail on what is needed or what to expect. Template emails that don’t relate specifically to the tour booked. Don’t quote...
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Kim Devereux
Luxury Gold
5 months ago
Thank you very much for choosing to travel with luxury Gold and for taking the time to share your detailed feedback.
We are delighted to hear that you enjoyed the itinerary and the unique experiences included, and that the Travel Concierge provided such excellent care and support throughout your journey.
At the same time, we are sorry to learn that your pre departure experience did not meet expectations. We appreciate your comments regarding the level of detail provided and the relevance of communications, and we will share this with our team to improve clarity and personalisation. We also note your concern regarding currency references and will review this accordingly.
We are particularly sorry to hear of your disappointment with the accommodation for solo travellers. We understand your expectation for a comparable standard, especially when a single supplement has been paid, and your feedback will be reviewed carefully with our partners to ensure it better aligns with what is promised.
Thank you once again for travelling with us. We value your feedback and hope to have the opportunity to welcome you on a future journey.
Købsdato: 01/04/2026
0
Del
GC
Gail Crance
Bekræftet af Feefo
USA
24 days ago
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Mantombi
Luxury Gold
2 days ago
Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you so enjoyed the tour, and that your Travel Concierge's knowledge and care for the group made such a strong impression. We are also pleased that the sites and experiences met with such approval, and that the private tours proved so interesting. We appreciate your intention to travel with us again. We would warmly welcome the opportunity to host you again in the future.
Købsdato: 03/09/2026
0
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Bekræftet af Feefo
23 days ago
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Kim Devereux
Luxury Gold
22 days ago
Thank you for taking the time to share your feedback with us. We are pleased to read that you found the Travel Concierge and Coach Driver to be knowledgeable, professional and friendly, and that their service contributed positively to your journey.
We appreciate your comments regarding the longer days of coach travel, particularly around the Ring of Kerry. Your suggestion of extending the itinerary by an additional day to allow for shorter driving periods is valuable, and we will ensure this feedback is shared with the relevant teams for consideration.
It is also great to read that you enjoyed the included experiences, particularly the farmhouse lunch and baking demonstration and the private home dinner with traditional music. We are pleased that these experiences added to your enjoyment of the journey. Your kind comments about the local city guides, especially in Londonderry, are also appreciated.
Thank you for choosing to travel with us and for sharing your thoughtful feedback.
Luxury Gold took care of every detail. Everybody in our tour was able to relax, enjoy, and see amazing things. The hotel accommodations were all well organized and met the standard that we were all...
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Mantombi
Luxury Gold
10 days ago
Thank you for taking the time to share such a warm and detailed review, and for recommending us to your friends and family. We are delighted to hear that you found Peru so rewarding, and that every detail of your journey allowed the whole group to relax, enjoy the experience and see so many remarkable sights.
It is particularly pleasing to learn that you were so satisfied with the itinerary, the time allowed at each stop, the standard of the hotels and the quality of the food experiences. We are also pleased that the train journey to Lake Titicaca, though lengthy, proved well worth the time and was every bit as luxurious as you had hoped.
We are grateful for your kind comments about your Travel Concierge and your Local Guide for the Sacred Valley, Cusco and Machu Picchu, whose organisation, local knowledge and care clearly made such a difference. We shall be happy to pass on your thanks to them both, and we hope that you will have the opportunity to travel with us again in the future.
Value for money
Every stop was great well looked after.
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Mantombi
Luxury Gold
10 days ago
Thank you for taking the time to share your review. We are delighted to hear that you found your trip to Spain and Portugal such a fantastic experience, that you felt it offered good value for money, and that you were so well looked after at every stop.
It is particularly pleasing to learn that the trip was so well organised and that your Travel Concierge made such a positive impression. We shall be happy to pass on your kind words to her.
We were sorry to learn that you would have liked to spend a little longer at the former convent, and we appreciate your drawing this to our attention. We have shared your comment with our Product Development Department so that the time allowed at each location may be considered when the itinerary is next reviewed.
We hope that you will have the opportunity to travel with us again in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.