We found the trip exceptionally worthwhile with the exception of the last meal. I can not remember the name of it. It was supposed to be very up market however the pork on our table was raw and 5...
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Dale Anderson
Luxury Gold
8 years ago
While we are delighted to learn that you had a great time travelling with Insight Vacations; yet, we are saddened to read about your experience with one of the meals. Thank you for bringing this matter to our attention as we will be contacting the restaurant to ensure that this is not a concern on our future trips. As well, we are very pleased that the pace of the itinerary was to your liking and we hope that you will join us again soon for another adventure.
Yes we would consider Luxury Gold again. The company is very professional and easy to deal with
Dale Anderson
Luxury Gold
8 years ago
A lot of careful preparation goes into helping ensure a seamless journey for our guests and that is why it pleases us to read that you were impressed with the organisation of the trip. As well, we are delighted that your Travel Director helped to enhance your time in India and we have happily passed on your suggestion of how to enrich our guests experience further. Nonetheless, thank your for travelling with Luxury Gold and we hope to share another adventure soon.
Produktanmeldelser
Købsdato: 11/11/2017
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TC
Trusted Customer
Bekræftet af Feefo
8 years ago
Hvad Trusted Customer sagde om Luxury Gold:
Our tour leader and his guides were always polite, open to questions and ready to solve problems
Dale Anderson
Luxury Gold
8 years ago
Our team are always there to offer there assistance and help ensure a seamless traveling experience. Therefore it pleases us to learn that you were happy with the service throughout your journey. Furthermore, we would like to thank you for your recommendation of how to improve the itinerary and we hope to welcome you back to explore with us again soon.
Our guide was excellent. He knew the history of all the sites we saw. Hotels were very special. I had an ankle problem and our guide stopped to get me some tape form the drug store and I though he...
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Dale Anderson
Luxury Gold
8 years ago
Our passionate team love nothing more than sharing their knowledge about the exciting locations that our trips explore and helping to ensure that each guest has a smooth journey from start to finish. Therefore, we are delighted to learn that you were impressed with the dedication of your Travel Director. Furthermore, thank you for your recommendation about the time spent in Jaipur and we hope that you have taken many remarkable experiences away from your time in India.
Produktanmeldelser
Købsdato: 20/11/2017
0
Del
TC
Trusted Customer
Bekræftet af Feefo
8 years ago
Hvad Trusted Customer sagde om Luxury Gold:
I have taken two trips with Insight and both have been excellent. Devender, our Tour Director, is very knowledgeable, has a sense of humour and patient with the group. The bus drivers were also...
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Dale Anderson
Luxury Gold
8 years ago
Your feedback is fundamental to helping us make important changes and improvements to our itineraries and therefore we would like to thank you for writing to us with your suggestions. All of which have been passed on to our Operations and Quality Control teams for their respective consideration and review. Nonetheless, we are delighted to read that you had an excellent time with Insight Vacations once again and we hope to travel together for a 3rd time.
In the hotels, particularly ITC Mughal and Fairmont Hotel in Jaipur, it was 5 star all the way. In particular, Ram in Nepal, was one of the best tour leaders I've ever had on all of my trips around...
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Jillian – Head of Operations
Luxury Gold
8 years ago
Inside of our itineraries we always strive to include a perfect balance of exceptional experiences and time at leisure for our guests’ complete satisfaction. Therefore, we would like to thank you for your feedback which can be used for the betterment of the trip. Nevertheless, we are happy to learn that your stay at the accommodations and the service on your journey stood out as the highlights of your time in India and we hope to welcome you back to explore with us again soon.
Produktanmeldelser
Købsdato: 20/11/2017
0
Del
TC
Trusted Customer
Bekræftet af Feefo
8 years ago
Hvad Trusted Customer sagde om Luxury Gold:
trip is not what I would call luxury gold-- most hotels were not luxury in any way and large price charged for that with almost no dinners included is way overpriced in my opinion
Susana - Director of Contracting Services
Luxury Gold
8 years ago
At Insight Vacations, we carefully select from the best accommodations in the region to complement our guests itinerary and therefore, we are sorry to read that the hotels on the trip did not live up to your expectations. Similarly, with the experiences incorporated into the itinerary; each are carefully crafted with our guests satisfaction in mind. Nevertheless, we would like to thank you for writing to us with your thoughts and we will be looking further into the points that you have raised to help make our journeys even more enjoyable. Nevertheless, we hope that you have taken some memorable highlights away from your time in India and to travel with you to more remarkable destinations in the future.
I enjoyed the experience of traveling with your company very much. Everything from accommodations, restaurants, and especially guided tours to transportation to the airport at the end were top notch....
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Jillian - Head of Operations
Luxury Gold
8 years ago
This itinerary has been designed to provide our guests with a journey across Cambodia that is truly remarkable. Therefore, it makes us extremely pleased to read that you were impressed with all of the elements of the trip and to learn that we were able to help bring your destination to life in a meaningful way. As well, we hope to have the pleasure of welcoming you back to enjoy more luxurious experiences with Insight Vacations in the future.
Right from the time our tour guide "Peach" met us at the airport and dropped us back at the airport at the end of the tour she was amazing. Always smiling, friendly, knowledgeable, likable and above...
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Dale Anderson
Luxury Gold
8 years ago
When experiencing one of our Luxury Gold itineraries, our guests can look forward to knowing that their dedicated Travelling Concierge and Driver; are passionate about ensuring an exceptional experience during their journey. Given that; it makes us very happy to learn that the service that you experienced on the trip surpassed your expectations. Furthermore, we are delighted that you enjoyed your complete time exploring Cambodia and we hope that you have left with many fond memories from your adventure.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.