Bad customer service all the way from purchase to the tour guide
Meghan
Luxury Gold
8 years ago
We are sincerely disheartened to read that you felt you had a difficult journey with us. Whilst, your email has not reached us yet, this feedback has been immediately relayed to our Guest Relations Department. We thoroughly investigate each complaint, and appreciate your patience whilst we make our inquiries, and one of our representatives will contact you directly.
Produktanmeldelser
Købsdato: 27/08/2017
0
Del
Pålidelig kunde
Bekræftet af Feefo
8 years ago
Enjoyed the countries and info. Hotel dinners should be excluded always, too many good restaurants out there. The Michelin dinner was fabulous!! The farewell dinner not so much, very anticlimactic...
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Dale
Luxury Gold
8 years ago
We are delighted that our Travelling Concierge and Local Experts helped you to have such an educational experience in Central Europe. Furthermore, we have passed on all of your recommendations for how to make the tour even more enjoyable to our Operations and Product Development teams for their review. Nevertheless, we hope to have the pleasure of welcoming you back to experience touring in style once again.
Produktanmeldelser
Købsdato: 05/09/2017
0
Del
FL
Francis Lefler
Bekræftet af Feefo
Loveland, CO
8 years ago
Hvad Francis Lefler sagde om Luxury Gold:
It was 10-1/2 hrs late. We missed a whole day in Toronto to tour. Very disappointed.
Meghan
Luxury Gold
8 years ago
It deeply saddens us to read that train delays affected your touring schedule for Toronto. Whilst we do advise our guests that there may be potential disruptions, and therefore recommend booking evening flights when departing, as the city sightseeing tour can be changed from day fourteen to day sixteen, we are sorry to learn that this issue impacted your journey. The mentioned concerns aside, it remains our hope that you had a fantastic time in your first two weeks exploring Canada with us, and returned home with some great stories to share of your adventure.
they organised an amazing itinerary and stayed at lovely hotels which is important to my friend and I. We asked for rooms near each other and it happened. The tour manager Ann Harness was absolutely...
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Dale
Luxury Gold
8 years ago
Thank you for your lovely feedback, it truly pleases us to read that you had a wonderful time taking in the sights with us across America. What's more, we are delighted that our Tour Director assisted to enhance your journey, and we hope to welcome you back to explore more of our amazing Luxury Gold Itineraries soon.
Fabulous guide (Erin) and wonderful accommodations. Excellently planned trip.
Produktanmeldelser
Købsdato: 09/09/2017
0
Del
TW
Teresina Wickham
Bekræftet af Feefo
8 years ago
Hvad Teresina Wickham sagde om Luxury Gold:
We had a wonderful tour director who made this trip enjoyable and memorable. The hotels were pleasant and comfortable. The sights we visited i,e, Graceland,
Grand Ole Opry, were great.
Produktanmeldelser
Købsdato: 08/09/2017
0
Del
Pålidelig kunde
Bekræftet af Feefo
8 years ago
Would strongly recommend
Wonderful holiday with lots of special extras
Meghan
Luxury Gold
8 years ago
We are so grateful for your enthusiastic recommendation, and absolutely delighted to read that you had such a fantastic time exploring this region of America with us. Moreover, we hope you carried home some amazing memories of your time away.
Produktanmeldelser
Købsdato: 03/09/2017
0
Del
GW
Geoffrey Walker
Bekræftet af Feefo
Glebe
8 years ago
Hvad Geoffrey Walker sagde om Luxury Gold:
Insight mucked up the room configuration from the original booking, which the tour director quickly remedied at the first hotel, but two of the subsequent hotels had overlooked the tour director's...
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Dale
Luxury Gold
8 years ago
Please allow us to apologise for any oversights regarding your booking. However, we hope that the management at the accommodations helped to eventually resolve this matter. Nevertheless, we have passed on your suggestions to our Operations team for their consideration, and we hope that you have taken many amazing memories away from your Central Europe adventure.
Produktanmeldelser
Købsdato: 05/09/2017
0
Del
Pålidelig kunde
Bekræftet af Feefo
8 years ago
The tour leader, Steven Ellison was excellent. He was knowledgeable, humorous, always accessible, & treated everyone w/ interest & respect. The local tour guides were charming & really gave us a...
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Meghan
Luxury Gold
8 years ago
One of the best ways to experience a new place is through the eyes of someone who has a deep-seated connection with it and a passion for sharing their enthusiasm with others. This is what we hope to provide for our guests through our Travelling Concierges and Local Experts, and it makes us exceedingly happy to read that this was your experience while exploring Central Europe with us. Thank you for taking the time to share your impressions of this tour with us, and we hope you journey was full of special moments.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.