Terrible service compared to comparable Europe trips
Jillian - Head of Operations
Luxury Gold
8 years ago
While we are pleased that you enjoyed the Treasures of the Incas itinerary; we are saddened to learn that you felt the service was not up to the high standards that we are recognised for. As a result we have passed on your feedback to our Operations team for their inquiry. Nonetheless, we sincerely hope that you have taken some lasting memories away from your time in Peru.
Produktanmeldelser
Købsdato: 28/10/2017
0
Del
LG
Linda Grelli
Bekræftet af Feefo
8 years ago
Hvad Linda Grelli sagde om Luxury Gold:
It was mostly excellent.
Dale Anderson
Luxury Gold
8 years ago
We are very pleased that you enjoyed your overall experience on the tour. Additionally, we would like to thank you for your thoughts about the lunch stops which we have passed on to our Product Development and Quality Control teams for their review. Moreover, we hope that you have taken many wonderful memories away from your time in the South.
Produktanmeldelser
Købsdato: 27/10/2017
0
Del
VW
Vaughan Williams
Bekræftet af Feefo
8 years ago
Hvad Vaughan Williams sagde om Luxury Gold:
They looked after us well and also organised things in a way that we were prepared for the following day knowing the expectations of timing , dress code etc
Dale Anderson
Luxury Gold
8 years ago
It pleases us to read that you had a seamless journey on your Luxury Gold Vacation and we are happy that you were able to take in all of the sights that you wanted to experience. Furthermore, we hope that you will join us again soon, so that we can help you to tick off the other destinations on your list.
There are so many things that could be improved upon.. The tour director was very knowledgeable but was not engaged with her guest.( Should nott be doing a Gold tour.).The driver was great in respect...
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Sophie - Quality Control Manager
Luxury Gold
8 years ago
When journeying with Insight Vacations, our team is there to ensure that you enjoy the most comfortable and seamlessly stress-free touring experience. Therefore, it disappoints us to learn that you felt the service could be improved. However, our guests’ well-being is our utmost priority and therefore we have passed on these comments to our Operations team, to help make our experiences even better. Nonetheless, we are delighted to read that you had excellent meals and we hope that our Local Experts helped you to connect authentically to your destination.
The entire journey went off without issue. Guide was wonderful and handled everything that popped up..
Dale Anderson
Luxury Gold
8 years ago
At Luxury Gold, we love tailoring extraordinary touring experiences and embarking our guests on journey like no other. Therefore, we are delighted to learn that the tour met all of your expectations. Furthermore, we hope that you will join us again soon, where we can demonstrate to you how we’ve gone about making our vacations even more enjoyable.
The Tour Concierge's ability to manage changed and delayed situations and to arrange the experiences at the various sites we visited, arriving at the best possible times to make the most of what we...
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Dale Anderson
Luxury Gold
8 years ago
We regret to read that your journey experienced delays with the airlines as we appreciate how tiresome this can be. Nevertheless, we are delighted that your Travelling Concierges resourcefulness helped to ensure a memorable time for you on the tour.
The trip was well organised, every thing went to plan. We enjoyed all of the trip
Dale Anderson
Luxury Gold
8 years ago
This trip takes our guests into the heartland of soul music, as you travel from Nashville through Memphis on to New Orleans. In saying that, we are delighted to read that you enjoyed all of the exciting experiences in the itinerary. In addition, we hope to have the pleasure of travelling with you again soon, on another guided holiday.
Outstanding service with clear and thoughtful help. Great on the details needed and information for the travel.
Dale Anderson
Luxury Gold
8 years ago
It always pleases us at Insight Vacations to receive such wonderful feedback and we are delighted that all of the elements of the tour worked together seamlessly; to create an excellent journey for you in the southern states. What's more, we hope to have the pleasure of welcoming you back to enjoy another one of our diverse collection of Luxury Gold experiences, in the future.
Produktanmeldelser
Købsdato: 27/10/2017
0
Del
RR
Rodney Russell
Bekræftet af Feefo
8 years ago
Hvad Rodney Russell sagde om Luxury Gold:
A very well organised trip with many highlights.
Dale Anderson
Luxury Gold
8 years ago
Here at Insight Vacations, a lot of careful planning and preparation goes into ensuring a seamless experience for our guests. Therefore, it makes us happy to read that you felt the tour was well organised and we are delighted that you have left your time in Asia with many remarkable highlights.
Produktanmeldelser
Købsdato: 23/10/2017
0
Del
DK
Donald Kain
Bekræftet af Feefo
8 years ago
Hvad Donald Kain sagde om Luxury Gold:
I thought the tour was very well organized, the accomadation was excellent and
the tour guide was very knowlagable. My wife and I enjoyed the tour very much and would recommend it to our friends. We...
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Dale Anderson
Luxury Gold
8 years ago
Thank you for taking the time to write to us with your thoughts from the tour and it really pleases us to learn that you enjoyed your whole journey. Additionally, we would like to thank you in advance for the recommendations and we look forward to our next Luxury Gold experience together.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.