This was a tour of 2 people and we were driven in a small SUV. We were just out of the main season and took the last tour of the 2017-18 brochure. We have been on several "Insight Vacations" tours...
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Dale
Luxury Gold
8 years ago
One of the ways in which we endeavour to ensure a seamless adventure is by keeping our guests well informed throughout their journey. Therefore, we regret to learn of your disappointment with some of the information that you received and we apologise for any miscommunication that might have occurred at the beginning of your trip. Furthermore, we have confidence in our trusted partners to provide our passengers with an enjoyable experience, so we are troubled that some of the accommodations and excursions fell short of your expectations. However, we have communicated this to our Quality Control and Product Development Teams respectively along with your thoughts about the arrangement of the itinerary, all for consideration. Additionally, as you have rightly observed, we work closely with the Treadright Foundation to ensure that all of our experiences meet globally recognised animal welfare criteria. Yet, we appreciate your concern for the well-being of the Elephants in Sri Lanka and we have brought your feedback to our Operations Team for review. Nevertheless, we sincerely hope that you have taken many memorable moments away from both of your guided vacations and we truly hope to continue travelling with you to exciting destinations in the future.
Produktanmeldelser
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Købsdato: 31/03/2018
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Trusted Customer
Bekræftet af Feefo
8 years ago
Hvad Trusted Customer sagde om Luxury Gold:
gtreat
Produktanmeldelser
Købsdato: 23/03/2018
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Trusted Customer
Bekræftet af Feefo
8 years ago
Hvad Trusted Customer sagde om Luxury Gold:
Awesome trip. Julie was great and hotels were amazing! Can’t wait to book another insight gold trip next year to Croatia!
Sophie - Quality Control Manager
Luxury Gold
8 years ago
At Insight Vacations, we carefully select hotels that capture the culture and give you a true insight into our destinations; which is why we are very pleased to learn that you enjoyed your stay in all of the accommodations. Furthermore, we are delighted that you had a fantastic experience with Luxury Gold during your time in Hawaii and we look forward to our next adventure together soon.
I enjoyed the trip. This is my first experience with taking flights within a tour (flying to the Big Island and then to Maui). Hotels were fabulous. Food was excellent. My spouse and I were not...
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Dale
Luxury Gold
8 years ago
Thank you for your honest feedback from your time spent exploring Hawaii with Insight Vacations and we are delighted that you enjoyed your time on the islands. However, we have passed on your observations about the coffee farm excursion to our Product Development Team for their reflection and review. Furthermore, we are equally pleased that you loved the cuisine on the trip, and that all of the accommodations meet your expectations. Moreover, we hope to have the pleasure of crafting another luxurious experience for you in the future.
Produktanmeldelser
Købsdato: 08/04/2018
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Trusted Customer
Bekræftet af Feefo
8 years ago
Hvad Trusted Customer sagde om Luxury Gold:
Welcome, hotels, and itinerary
Dale
Luxury Gold
8 years ago
It makes us very happy to read that the attractions incorporated into this itinerary suited your preferences and that you enjoyed making use of the available leisure time. Furthermore, we hope you will join us again in the future to explore more fascinating destinations in comfort.
We are very happy that by allowing us to take care of every element of your vacation that you were able to cover all of the destinations that you wanted, in a time-frame that suited you. What's more, we hope that you will join us again soon to journey in comfort and class once more.
Produktanmeldelser
Købsdato: 17/03/2018
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Trusted Customer
Bekræftet af Feefo
Newburgh, N.Y.
8 years ago
Hvad Trusted Customer sagde om Luxury Gold:
Why didn't we choose Insight sooner? My Wife, Paula, and I were always firm believers in "We can do it cheaper." However, planning our own experiences always turned out to be similar to a cacophony...
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Jillian - Head of Operations
Luxury Gold
8 years ago
One of the greatest benefits of a guided vacation with Luxury Gold is the peace of mind that comes from knowing that all of the details of the trip have been meticulously planned. That is why we are delighted to learn that our careful preparation and attentiveness throughout the trip helped to ensure a seamless adventure. Furthermore, our whole team are committed to crafting the finest experiences from start to finish, and we hope that you will join us again soon for another captivating journey.
The travelling concierge, Roberto, was excellent, as were the local experts. When our luggage was left in Santiago after our flight to Buenos Aires, Roberto dealt with the situation very well.
Dale
Luxury Gold
8 years ago
Our guests' well-being is our utmost concern and we fully understand how frustrating it is when luggage is lost or delayed. So we are very happy to learn that our Travelling Concierge ensured that the situation was carefully managed and provided you with the necessary assistance. Nonetheless, while we would have hoped that all of the experiences would have been to your preferences we are delighted that you have still taken many memorable highlights away from your time on your guided trip across South America.
Produktanmeldelser
Købsdato: 03/04/2018
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Del
TC
Trusted Customer
Bekræftet af Feefo
8 years ago
Hvad Trusted Customer sagde om Luxury Gold:
Fantastic guide (Robert) and we saw everything we expected to with such great organisation.
Dale
Luxury Gold
8 years ago
We always endeavour to organise our trips in the most feasible way possible; however, we regret to read that that you were disappointed with your overnight stay in Lima. As well, we are sorry to learn of the inconvenience experienced with your airlines and we can completely understand your frustration. As a result, we have communicated your concerns to the relevant departments for their respective reviews, though, we are pleased that you enjoyed taking in so many remarkable destinations with our dedicated team and we hope that you have returned home with many unforgettable memories.
Luxury gold exceeded my expectations. The accommodation was great, the meals were sometimes overwhelming but beautifully presented throughout our tour. Local guides had a great knowledge of their...
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Dale
Luxury Gold
8 years ago
Our Local Experts love sharing their insights in order to help bring your destination to life and our Travelling Concierges are always on hand to ensure that our guests’ trip runs smoothly. That said; we are delighted that the service that you were provided helped to make your time on the trip so enjoyable and made for a comfortable experience. Furthermore, we are very happy that you were truly satisfied with the overall organisation of the itinerary and we have communicated your only reservation about the flight to Lima to our Operations Team for their concern. We certainly appreciate just how frustrating flight delays can be; although, we truly hope that this encounter is overshadowed by special memories from your holiday and anniversary celebrations.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.