Brad was fantastic - although chatty during long bus rides, he helped pass the time. He was also great at adding fun tidbits or giving insight into how to spend/maximize our free time. It made us...
It was a great Tour. All went well. Excellent tour director & bus driver. I would have loved another day in Capri & Venice. It was a bit hurried, meaning not enough free time. I would like to see a...
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Produktanmeldelser
Købsdato: 27/05/2018
0
Del
TC
Trusted Customer
Bekræftet af Feefo
8 years ago
Hvad Trusted Customer sagde om Luxury Gold:
Excellent hotel accommodation, great restaurants and super Tour Director.
Let's begin by saying our trip was very well organised. We hardly had to ask any questions, all answers were given even before we thought to ask them.
Our tour guide, Karen Frey, was a wealth of...
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Produktanmeldelser
Købsdato: 12/05/2018
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Pålidelig kunde
Bekræftet af Feefo
8 years ago
Not sure what is meant by customer service. If its the people that helped booked the tour and answer all the questions, then yes, they were very helpful, friendly, and courteous. If it's regarding...
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Dale
Luxury Gold
8 years ago
By customer service, we are referring to all of the assistance that you were provided throughout your trip and therefore, we are extremely delighted to learn that your whole time with our dedicated team was seamless from start to finish. Nevertheless, we are just as pleased that the Treasures of the Incas provided you with the experiences that you had hoped for and we look forward to more adventures with you in the future.
Produktanmeldelser
Købsdato: 08/06/2018
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Del
TS
Tannis Schroder
Bekræftet af Feefo
8 years ago
Hvad Tannis Schroder sagde om Luxury Gold:
Accommodations were great our tour guide was wonderful and the food was very good.
The Tour Director was awful compared to other tour directors I have experienced. Giving no information about the country, not providing water as promised, not telling people about the effects of...
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Dale
Luxury Gold
8 years ago
At Insight Vacations, we are fully aware of the important role that our Team play in the success of our itineraries. That is why; all of our representatives are carefully selected and have received thorough training to be able to manage our departures with the highest level of professionalism. It is for this reason that we were most troubled to learn of your disappointment with the Travelling Concierges’ comments and actions on this trip and we would like to assure you that the necessary steps will be taken to prevent any similar concerns from affecting our guests travelling experiences going forward. Furthermore, we regret that your return flight was cancelled and to learn of any miscommunication; however, we hope that our Insight Experts were able to assist you to make other arrangements. Nonetheless, we thank you for all of your comments which will help us to make the necessary improvements to the itinerary and we remain pleased that you did leave your time on the Treasures of the Incas with many outstanding highlights.
Produktanmeldelser
Købsdato: 08/06/2018
0
Del
Pålidelig kunde
Bekræftet af Feefo
8 years ago
The team from the traveling concierge to the drivers were very solicituos to our needsyhe transfers to and from the airport, hotels and restaurants were seamless.
Produktanmeldelser
Dale
Luxury Gold
8 years ago
Your feedback plays a fundamental role in helping us to improve our itineraries and so we thank you for providing us with your reflections from the trip. Your comments will be looked into in greater detail by the concerned departments to ensure that our guests continue to enjoy the very best experiences from start to finish. However, we are pleased that other than these concerns your experience on the Treasures of the Incas was seamless and hope to welcome you back to travel under the careful guidance of our dedicated team again in the future.
Købsdato: 08/06/2018
0
Del
TC
Trusted Customer
Bekræftet af Feefo
Mississauga Ontario
8 years ago
Hvad Trusted Customer sagde om Luxury Gold:
Good tour but during free time they should have had more suggestions for people who wanted to do extra things. For eg in Puno once we reached Puno they should have given 45 minutes free time in Puno...
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Dale
Luxury Gold
8 years ago
Thank you for your suggestions which you believe will make this itinerary even more enjoyable for our future passengers; they have been passed on to our Product Development Team for consideration going forward. Nonetheless, we are delighted that the trip covered many attractions that you enjoyed discovering and we hope that you have returned home with many unforgettable experiences.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.