rafting during a storm - should have been canceled
Exposed to two sick people at very start of trip. Ended up sick prior to the end of the trip.
Kyle
Luxury Gold
8 years ago
We understand that there is little more disappointing than falling ill while abroad, as it is an unfortunate and incredible unwelcome part of travel. To reduce the risk of such incidents from occurring, we ensure that our buses are cleaned every night and hand sanitizer is made readily available to our guests. With that said, we regret to learn of your experiences and hope that you made a prompt and complete recovery, thus preventing your illness from putting an irreversible dampener on your holiday. To continue, we appreciate your constructive feedback regarding the structure of the itinerary, such as the stop in Jasper. Your comments have consequently been shared with our Product Development team for further evaluation. We hope your journey through the Canadian Rockies was otherwise exceptionally uplifting and inspired the creation of many endearing memories.
Tour guide was exceptional. Informative, humorous, very knowledgeable.
Kyle
Luxury Gold
8 years ago
Our Travelling Concierges are carefully handpicked based on knowledge and experience, and still, they undergo further training to ensure the highest standard of professionalism is met. We're therefore delighted to learn of the meaningful role Nancy played in the creation of comfortable, hassle-free memories from your time in Canada. With that said, we regret to learn of your concerns regarding the pace of the itinerary and nightly accommodations. Please know that your comments have been shared with the appropriate teams for further analysis and that enhancements will be made where appropriate. We hope your journey through the Canadian Rockies was otherwise particularly uplifting and inspired the creation of many warm memories.
Produktanmeldelser
Købsdato: 14/07/2018
0
Del
TC
Trusted Customer
Bekræftet af Feefo
Brisbane Australia
8 years ago
Hvad Trusted Customer sagde om Luxury Gold:
We registered a serious complaint via the Insight website and our travel agent about the ocean cruise component of our tour. That tour finished on 4th August but to date we have heard nothing from...
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Kyle
Luxury Gold
8 years ago
Thank you for sharing feedback from your experience on the Indulgence in Eastern Canada guided holiday, as this first-hand insight is very important to us. Please know that your comments are being given much attention and that a thorough investigation has begun. This process is multi-faceted and requires much communication to determine which course of action is most appropriate, however, we can confirm that our Guest Relations team will be in touch with you shortly to discuss this matter further. We hope your journey abroad was otherwise exceptionally uplifting and inspired the creation of many endearing memories.
Produktanmeldelser
Købsdato: 21/07/2018
0
Del
Pålidelig kunde
Bekræftet af Feefo
8 years ago
Far too much time on the bus. Max worked hard, but seemed to want our attention too much on the bus. He talked too much and played at least 3 music cd’s of local artists, which seemed self serving. ...
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Kyle
Luxury Gold
8 years ago
Our Travelling Concierges are carefully handpicked based on knowledge and experience, and still, they undergo further training to ensure the highest standard of professionalism is met. We're therefore surprised to learn of your experiences with Max and have shared them with our Operations team for thorough review. They will also address these comments directly with him to ensure a better experience going forward. With that said, we hope your journey through Eastern Canada was otherwise exceptionally uplifting and left you with many warm memories.
Købsdato: 28/07/2018
0
Del
TC
Trusted Customer
Bekræftet af Feefo
8 years ago
Hvad Trusted Customer sagde om Luxury Gold:
The train and cruise were great, wouldn’t go on a bus trip again
Produktanmeldelser
Købsdato: 28/06/2018
0
Del
Pålidelig kunde
Bekræftet af Feefo
8 years ago
overall all good except for lack of information at certain times
Hotels, dinners, driving and concierge were good but the local guides were not and after spending hours on a bus driving the last thing one needs is a boring talk and more driving!!! City tours could...
Time spent on bus was too long. Hotels were lovely. Leisure time was almost nonexistent.
Kyle
Luxury Gold
8 years ago
Thank you for sharing constructive feedback about your experience on the Indulgence of Eastern Canada guided holiday, as your first-hand insight is very important to us and is being given much attention. We take care of every detail to ensure your Luxury Gold journey is perfectly planned, personalized, and truly unforgettable. We therefore regret to learn of your comments regarding the pace of this itinerary, although we're thankful for you bringing this to our attention. Please know that your concerns have been shared with our Product Development team for further analysis to make enhancements where appropriate. We hope your journey abroad was otherwise uniquely uplifting and left you with many heartwarming memories.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.