Hello, thank you for your comments, on checking we have tried to resolve this for you and asked for you to return the item to us for an inspection as per our policy. We have tried to explain that we could not fully resolve with just an emailed photo. You declined this offer and that it why unfortunately we have been unable to assist you further. With kind regards, Emma, Customer Services
The delivery was very fast. Rexieved my goods the day after they were ordered. Amazing value for money and the locket I bought was perfect! Very happy with my purchase!
Bought my mum a beautiful personalised bracelet for Christmas! I was surprised with the speed of delivery, great communication with them too. Thank you so much 😊
Paid a significant amount extra for guaranteed delivery on the date of my wife’s 40th birthday and it did not arrive, instead turned up a day late. I’ve emailed the company twice since to ask for a...
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Kelly
Lovesilver
5 years ago
Hello, thank you for your comments. Firstly please accept our apologies for the delay, and we have of course refunded your postage back to your original method of payment. Unfortunately on checking, it appears that you emailed us on the back of the order confirmation and these are not monitored and does clearly state to use the 'contact us' page. However, we do sincerely apologise for the delay. With kind regards, Emma, Customer Services
The original product sent had a fault, however customer services resolved the issue immediately and a replacement was sent. Would definitely recommend this company and its products.
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