Treating all customers equally.I witnessed myself how I was treated differently from other customers.
Luke
Loans 2 Go
8 years ago
Thank you for leaving us your feedback. We've tried to contact you to help resolve but have not had any response. We are sorry to hear you are not satisfied with how your appointment went. If you would like to share more details of your experience, please email our Professional Standards team at ps@loans2go.co.uk
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Del
TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Loans 2 Go:
Great team good result
Fantastic service got intouch realy quick. My loan was approved and paid within 24 hours. The phone team wher very proffesional and also nicola had great advice and didnt try to push a lump some onto...
Læs flere
Luke
Loans 2 Go
8 years ago
Happy to hear and will be sure to let Nicola know you left a review. Thanks for borrowing with Loans 2 Go!
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TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Loans 2 Go:
Excellent costomer service
I will ssetinly recommend it to anyone .
Luke
Loans 2 Go
8 years ago
Thank you for leaving us a review, Anthony.
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Del
TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Loans 2 Go:
Very good service and nice speaking and friendly
Luke
Loans 2 Go
8 years ago
Glad to hear we could help Sheraz and thank you for borrowing with Loans 2 Go!
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Del
TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Loans 2 Go:
Really quick and comfortable. Bit high interest rates but something for something.
Luke
Loans 2 Go
8 years ago
Thanks for leaving us a review, Peter.
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Del
TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Loans 2 Go:
Very efficient service
Service was brilliant very efficient
Luke
Loans 2 Go
8 years ago
Thanks for borrowing with Loans 2 Go, Tracey! We really appreciate the review!
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Del
Pålidelig kunde
8 years ago
****
Luke
Loans 2 Go
8 years ago
We are sorry to hear you were dissatisfied with the service provided. If you would like to share more details of your experience, please email our Professional Standards team at ps@loans2go.co.uk.
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Del
TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Loans 2 Go:
Very good service from the staff in City centre branch-Joanne and Dean-exellent-
Luke
Loans 2 Go
8 years ago
Thanks, Jamal! Joanne and Dean will be glad to hear you left a review for them.
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Del
TC
Trusted Customer
Sunderland
8 years ago
Hvad Trusted Customer sagde om Loans 2 Go:
Totally shocking I needed help you took advantage
Was told totally different on the phone the person on the phone was polit couldn't help enough , but when I went to the shop to pick money up totally different. I was told I was accepted on the phone...
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Luke
Loans 2 Go
8 years ago
Dear Jodie, Thank you for your feedback. I can confirm that when a customer has their initial call with a member of our New Business team they may fit the criteria and be eligible for a loan on face value but all loan applications are subject to a thorough affordability assessment. This is essential in our role as a responsible lender. As such no loan applications are confirmed or guaranteed over the phone and all customers are advised that their application is subject to this affordability assessment in branch. Our interest rates are public and we explain the cost of the loan to each customer before they sign their loan agreement. Don’t forget if you wish to withdraw from your loan agreement, all customers have a 14 day grace period after signing. Furthermore, if a customer wishes to settle a loan agreement early they are entitled to a statutory rebate which would reduce the total amount repayable significantly.
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Del
TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Loans 2 Go:
They were very helpful in every way
They were very helpful in every way
Luke
Loans 2 Go
8 years ago
Thank you, Karen. Glad we could help!
TC
Trusted Customer
8 years ago
When could I borrow again as pay direct debit each week thxs
Luke
Loans 2 Go
8 years ago
Hi Karen, if you would like to Top Up your current loan you will have to have made 12 weeks of weekly payments. In this scenario you would have to visit your local branch in order to Top Up. I hope this answers your questions and if you would like to discuss and arrange an appointment beforehand please contact our team on 0330 400 0403. Thank you again for using Loans 2 Go!
TC
Trusted Customer
8 years ago
I got this loan on the website so not sure how many payments I've made but it's been a while and I believe it's in the 12 weeks thxs
Loans 2 Go is the trading name of Loans 2 Go Ltd; established over 20 years, we are an industry leader in the provision of alternative, affordable personal loans. Loans 2 Go continues to develop innovative approaches to lending, customer service and account management.
We provide loans with flexible terms to those seeking to find an alternative to more traditional forms of credit.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Loans 2 Go is the trading name of Loans 2 Go Ltd; established over 20 years, we are an industry leader in the provision of alternative, affordable personal loans. Loans 2 Go continues to develop innovative approaches to lending, customer service and account management.
We provide loans with flexible terms to those seeking to find an alternative to more traditional forms of credit.