Product was shipped with wrong instruction manual. Depart list with this manual was different from required. After a shipment of missing parts, and then a return of everything, they sent me a new box...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hi James! We apologize for sending you the incorrect instructions. We appreciate you reaching out, and we are so glad that you were able to assemble it correctly! If you have any questions or concerns, please don't hesitate to reach out to our customer support line. Thank you for your feedback!
Dhipped on time, but the USPS lost the order and shipped it to the wrong City & State...Pool supplies immedistely shipped out a replacement at N/C to me...then the original ahowed up too...
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Tyler Jones
Poolsupplies.com
3 years ago
Thank you for this honest feedback.
Produktanmeldelser
Tyler Jones
Poolsupplies.com
3 years ago
That is great to hear!
Købsdato: 10/09/2023
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Kelly Goudy
Bekræftet af Feefo
3 years ago
Hvad Kelly Goudy sagde om Poolsupplies.com:
GREAT service and PROMPT delivery!
Tyler Jones
Poolsupplies.com
3 years ago
We take pride in our lightening fast shipping speeds! Thank you for the honest review.
My order took 13 days to be delivered. I should have bought from the vendor I normally use. Delivery from them is normally 3-4 days max.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hi there! According to our records, your order shipped the same day, as promised! Unfortunately, we cannot control mail carrier issues that can slow down delivery. Typically, orders arrive within five days but can be delayed due to weather or other conditions that may slow down delivery. If you have any questions about our delivery times or have more questions, please contact us at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST. Thank you for your feedback!
Pålidelig kunde
3 years ago
I realize the bottom line is profitability, however the use of the USPS is not the quickest method of delivery. UPS is about the same cost for shipping and much quicker.
Rachel Jennetti
Poolsupplies.com
3 years ago
We apologize for the inconvenience. We partner with FedEx, UPS, and USPS for shipping, and on occasion, they will encounter delays that are out of our control. We appreciate that all of our shipping partners get a large majority of our orders to our customers within the scheduled time, but they do encounter these delays on very rare occasions. Thank you for understanding!
Produktanmeldelser
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We are happy you received your winter cover. Unfortunately, we cannot control what the mail carrier encounters after leaving our facility. Due to weather or unforeseen circumstances that happen in various areas of the United States, delays may be encountered by mail carriers. If you have any questions about our products or delivery process, please contact us at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST for assistance. Thank you for your feedback!
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