I received an email saying high Black Friday savings. When I found the knife set I actually bought several weeks prior, the price AFTER the significant % savings were applied, the proce was the same...
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Vickie
Kitchen Knives
6 years ago
Thank you for taking the time to leave us feedback on our service. I am a little confused and disappointed by the feedback left, the knife set that you purchased from us was not offered within our Black Friday offers, hence it being the same price during Black Friday as when you made your purchase. We are very proud that we are able to often offer significant savings on many of our products throughout the year and the product you purchased was offered with a saving and currently still does have that same saving. The negative feed back and suggestion that we are entering into misleading practices is unjustified, we never professed either your product or in fact any of our products have been sold at a higher price, we show savings against the RRP. I am sorry you felt it necessary to give a feedback score of 1 because we didn't offer a larger saving during Black Friday.
Although the item I ordered appeared in stock and I received a confirmation of dispatch for delivery the following day, in fact it wasn't in stock and took nearly a week to deliver - not a drama but...
Overall a good customer experience. Shame about stuff being out of stock and possibly should have advised at time of purchase but goods arrived in the end just think they could've written a few...
KitchenKnives.co.uk (part of Gastronomy Plus Ltd.) is a small company but our passion for quality knives knows no bounds. We are well for our wide selection of knives, from the world's top brands including Global and IO Shen. However, where we come into our own is with the more unique pieces from Japan, specifically the Tamahagane San Tsubame Micarta series and the handmade Tojiro range.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
KitchenKnives.co.uk (part of Gastronomy Plus Ltd.) is a small company but our passion for quality knives knows no bounds. We are well for our wide selection of knives, from the world's top brands including Global and IO Shen. However, where we come into our own is with the more unique pieces from Japan, specifically the Tamahagane San Tsubame Micarta series and the handmade Tojiro range.