Order was processed quickly and efficiently, unfortunately the product wasn't suitable for me. I returned it to the Women's Shelter and received my refund very promptly. Great service.
Ordered online, no interaction with people.
Items were posted and arrive.
Produktanmeldelser
Justin
Kally Sleep
5 years ago
Dear Customer,
Sorry to hear you didn't find the side sleeper pillow suitable for you, if you reach out to us at hello@kallysleep.co.uk we will be happy to help. We do offer a 14 night sleep trial, you can return the pillow and we can help recommend another pillow for you.
Kind Regards,
Kally Sleep Team
Justin
Kally Sleep
5 years ago
Dear Customer,
Sorry the Memory Foam Pillow was not suitable for you, we offer a 14 night sleep trial. You are able to return your pillow, please reach out to us at hello@kallysleep.co.uk.
Kind Regards,
Kally Sleep Team
Ordering and delivery process was fine. Customer Service experience was fine as I was able to return the pillow without issue .
Produktanmeldelser
Justin
Kally Sleep
5 years ago
Dear Customer,
I’m sorry to learn that you didn't find our cooling pillow suitable. Although our products are trialled extensively, everyone sleeps at a slightly different temperature.
Kind Regards,
Kally Sleep Team
I never recieved the item. I have opened a paypal dispute which they have not responded to.
Justin
Kally Sleep
5 years ago
Dear Customer,
We are very sorry the courier did not deliver your item. Could we get a replacement out to you on next day delivery? Please accept our apologies, you can reach us at hello@kallysleep.co.uk.
I have also sent you an email to follow up.
Kindest Regards,
The Kally Sleep Team
Pålidelig kunde
5 years ago
Kally Sleep contacted me and offered me a full refund, before sending out a new item for me with a different courier. Thanks for the good customer service.
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