Delivery took a little longer than usual after product left J/M.
Produktanmeldelser
Klaudia - Help Team
JewelleryMaker
10 months ago
Hi Patricia,
Thank you for your review.
We’re very sorry to hear that the sterling silver jump rings in your kit were too thick and not suitable for use. Please return the kit to us so we can inspect it and issue a full refund. If you require any assistance with the return process, our customer service team will be happy to help on 0800 6444 655.
We're sorry for any inconvenience caused.
Kind regards,
JewelleryMaker
I begrudge the way they charge postage 30 days to return?! At our expense yes so £4.95+ return cost
Produktanmeldelser
Klaudia - Help Team
JewelleryMaker
10 months ago
Hi Penny,
Thank you for your review.
We’re sorry to hear that the gemstones weren’t as expected and that you were disappointed with the postage costs. Many of our customers do make the most of our one postage per day offer by ordering multiple items, as this usually works out much more cost-effective for them. However, we appreciate that when you only purchase one item, it may not feel the same value.
We're sorry for any inconvenience caused, and if there’s anything we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
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Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website