It's better than it has been, but not as good as it once was. Quite often things would arrive in a couple of days, now you have to wait at least a week sometimes longer, but I don't think it is all...
JM service is improving again, although not back to where it was a year or so again. I'm not sure the fault is with JM though, it seems that Royal Mail stockpile my parcels and deliver them in bulk!
JM have improved on their delivery times again, which is great, although there have been one or two issues, these have easily been sorted out with a quick phone call.
I placed my order on 2nd of December as it was a Christmas gift, it got lost in transit and a replacement was not sent out until the 13th January. Very disappointed with the customer service.
Klaudia - Help Team
JewelleryMaker
7 months ago
Hi,
Thank you for your review.
We’re sorry to hear about your experience and completely understand how disappointing this must have been. When an order is reported as missing, we’re required to follow a specific process with our delivery partners before a replacement can be issued. This can unfortunately take some time, and we appreciate that this does little to ease the frustration caused.
Please accept our sincere apologies for the inconvenience and for the time it took to reach a resolution. Your feedback is important to us and will be shared with the relevant team to help improve our service going forward.
If there’s anything further we can do to assist you, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website