First time for a low score but the packaging for the bangle was so insufficient there was no way it would have survived in the post if they were all sent out like that I would be surprised if there...
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Klaudia - Help Team
JewelleryMaker
2 months ago
Hi,
Thank you for your review.
We’re very sorry to hear that your bangle arrived damaged and understand how disappointing this must have been. This is certainly not the condition we expect our products to arrive in.
We appreciate you returning the item, and we’re sorry that the experience has left you feeling unable to request a replacement. Your comments regarding the packaging will be passed on to our team for review to help prevent this from happening again.
We're sorry for the inconvenience caused, and if there’s anything we can do to assist you further, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
Hi John,
Thank you for your review.
We’re really sorry to hear that your nucleated pearls did not meet your expectations. We understand how disappointing this must be, especially as this piece has not reflected the quality you were hoping for.
Your feedback is very important to us, and we will certainly pass your comments on to our team. We’re sorry that you’ve decided to return the item, and please be assured this will be processed in line with our returns policy.
If there’s anything further we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website