Thank you very much for taking the time to send us your feedback.
I am really sorry to hear about the experience you had. We are not sure why or how your email was missed, and we have a member of our team looking into it at the moment. In the meantime we will be emailing your personal email address about cancelling the policy, and we will issue a full refund.
Once again, we are very sorry for any inconvenience this may have caused you and thank you for bringing this to our attention. If there is anything further we can do to help you, please do not hesitate to get in contact with us. Telephone number: 01608 647631.
Many thanks,
Tess