Great service. They were in touch constantly in the booking phase & found exactly what I was looking for at the best price available!
0
Del
MA
Mr Russell Annan
Bekræftet af Feefo
4 years ago
Hvad Mr Russell Annan sagde om Holiday Gems:
The service I had on the phone was first class
The gentleman was first class and couldn’t do enough for me
Was very helpful and done everything I needed until the holiday was fully sorted well done
0
Del
MR
Mr Wesley John Reeves
Bekræftet af Feefo
4 years ago
Hvad Mr Wesley John Reeves sagde om Holiday Gems:
Avoid dealing with this company they will only disappoint. Very poor
Poor service found my own alternative accommodation because where I was put was disgusting. Was promised refund still waiting for some of it
Review Team
Holiday Gems
4 years ago
Weare surprised at the comments regarding the hotel as the most recent reviews are very good and commensurate with the official, rating. That said, we apologise if our team could not source a hotel which met your expectations. All refunds have been processed to the original card account. Please check all accounts and contact your bank in the first instance as these funds have left our control.
MR
Mr Wesley John Reeves
4 years ago
You can keep saying you have paid me in full but I was promised £1,181 I have only received £1,060 check your emails
Review Team
Holiday Gems
4 years ago
The refund was made in two transactions and may have been to different cards. We have refunded in full as promised and request that you check all accounts used during booking.
MR
Mr Wesley John Reeves
4 years ago
I know it was paid in two transactions but it still doesn’t add up to the amount that was agreed on check your emails and if you need help with your maths try using a calculator
Review Team
Holiday Gems
4 years ago
We are the social media team and can only comment on the entries on your booking. If you have any queries regarding the refund amount and any shortfall, please email customerservices@holidaygems.co.uk
1
Del
MB
Mr STEVEN BLACK
Bekræftet af Feefo
Edinburgh
4 years ago
Hvad Mr STEVEN BLACK sagde om Holiday Gems:
Caution hotel booking may not exist.
We paid a supplement to secure booked hotel, we were assured all was complete and locked in, sitting in departures we received a phone call telling us the hotel was over booked, and were offered a...
Læs flere
Review Team
Holiday Gems
4 years ago
We do not contract directly with the hotel and therefore refute the comments made. It is rarely that late accommodation changes are made by the supplier and we do apologise for any inconvenience caused. Please use the complaints procedure and our team will investigate the issue raised.
MB
Mr STEVEN BLACK
4 years ago
I have contacted holiday gems, we were told prior to departure the hotel was confirmed this is the crux of my issue
0
Del
MC
Mrs Jayne Cole
Bekræftet af Feefo
Cromer
4 years ago
Hvad Mrs Jayne Cole sagde om Holiday Gems:
It's so easy to book a holiday with you
Yes I will recommend them to family and friends and I will book my next holiday with them
0
Del
Pålidelig kunde
Bekræftet af Feefo
4 years ago
Really reluabke and helpful, smooith saoling holiday
What a hkudag i had wow!
0
Del
MD
Mr Stephen Deary
Bekræftet af Feefo
Newcastle
4 years ago
Hvad Mr Stephen Deary sagde om Holiday Gems:
Great Prices
No hassle from when looking for a holiday to completing the booking. The price quoted was the price paid and when I rang up another travel aagent to pricematch they said 'at the price youve been...
Læs flere
0
Del
MA
Mr NADEEM AHMED
Bekræftet af Feefo
4 years ago
Hvad Mr NADEEM AHMED sagde om Holiday Gems:
happy with the service, found me a good holiday package fits in my budget, will use again, recommended.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
