Initial booking printed and sent with wrong dates, needing customer assistance to help me complete.…
Initial booking printed and sent with wrong dates, needing customer assistance to help me complete. The hotel booked was advertised as 4 star. This was never a 4 star hotel!!
Apart from that...
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Bekræftet af Feefo
12 years ago
FIRST TIME BOOKING THROUGH HOLIDAY GEMS, EXCELLENT SERVICE . EVERYTHING WENT VERY SMOOTHLY, AND BECAUSE…
FIRST TIME BOOKING THROUGH HOLIDAY GEMS, EXCELLENT SERVICE . EVERYTHING WENT VERY SMOOTHLY, AND BECAUSE WE HAD BEEN TO THIS HOTEL IN LANZAROTE BEFORE, HOLIDAY GEMS HAD PUT ON A NOTE SAYING WE WERE...
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Bekræftet af Feefo
12 years ago
Would use HolidayGems again. Very helpfull and upfront with all costs
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Bekræftet af Feefo
12 years ago
The service I initially received from the sales representative was good , but only up…
The service I initially received from the sales representative was good , but only up until the time of making payment. At this point I was charged twice for the holiday, i.e. two payments were taken...
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Holiday Gems
Holiday Gems
12 years ago
We do apologise for the initial error and thank you for accepting this as human error. Unfortunately, due to our accounting procedures and those of the banking system it can take up to 7 working days for a refund to reflect in your account. Whilst we regret the delay we are pleased that this was resolved within 7 days.
Pålidelig kunde
12 years ago
I accept your apology and understand that the delay with refunding was due to the involement of a third party in the transaction and not actually due to Holiday Gems. Thank you for your help.
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Bekræftet af Feefo
12 years ago
Very helpful telephone service with hotel and flight selections.
Very prompt delivery of hotel vouchers and…
Very helpful telephone service with hotel and flight selections.
Very prompt delivery of hotel vouchers and boarding passes.
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Bekræftet af Feefo
12 years ago
The holiday went very smoothly - no problems to report.
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Bekræftet af Feefo
12 years ago
very happy with agent144 sian brilliant girl well done wee star!
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
