Had a price online then when a customer service advisor called to confirm everything the price had apparently went up
Review Team
Holiday Gems
4 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Thank you for proceeding with the booking and we are sure that you will have a great holiday.
MW
Mr David Wilkie
4 years ago
The payment had been taken and an additional payment was requested, as I had to log into my bookings and make an extra payment of £47 after paying £550.
0
Del
MK
Mr gerald kerr
Bekræftet af Feefo
Hyde
4 years ago
Hvad Mr gerald kerr sagde om Holiday Gems:
Good holiday firm
Very easy to book,kept in touch with emails.got all the information I needed.
0
Del
MB
Mr clive barnes
Bekræftet af Feefo
4 years ago
Hvad Mr clive barnes sagde om Holiday Gems:
ve3ry quick and efficient
0
Del
MP
Mr BOBBY PULLA
Bekræftet af Feefo
4 years ago
Hvad Mr BOBBY PULLA sagde om Holiday Gems:
The service was ok. The problem was the holiday that was sold to us as all inclusive and it was far from it.
0
Del
Pålidelig kunde
Bekræftet af Feefo
4 years ago
Pleasure to deal with
No nonsense does what it says on the tin
0
Del
MH
Mrs Margery Hughes
Bekræftet af Feefo
4 years ago
Hvad Mrs Margery Hughes sagde om Holiday Gems:
Very good and replied very quickly with confirming our holiday
0
Del
MC
Mrs Lorraine Carter
Bekræftet af Feefo
4 years ago
Hvad Mrs Lorraine Carter sagde om Holiday Gems:
Very good and website easy to use
0
Del
MM
Miss Lisa Morris
Bekræftet af Feefo
Cwmbran
4 years ago
Hvad Miss Lisa Morris sagde om Holiday Gems:
Holiday booked 5 star ***** customer service thank you :)
Fantastic customer service 5 star ***** booked Florida for next year at a fabulous price you beat everyone else’s prices:) well done holiday gems:) if you havnt booked your holiday yet book it with...
Læs flere
0
Del
Pålidelig kunde
Bekræftet af Feefo
4 years ago
Excellent service. Pleasant call handler and aware of my requirements .
0
Del
MS
Mrs Gillian Sheffield
Bekræftet af Feefo
4 years ago
Hvad Mrs Gillian Sheffield sagde om Holiday Gems:
Best holiday company
Always the best deals and the friendliest service - we swear by holidaygems. Never had any issues
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
