Gray Line Iceland Anmeldelser

We would not be able to grow and develop without feedback like yours, Sami. We are thrilled you had a great experience with us and hope to see you again soon. Best regards, Gray Line Team

Dear Loren, Thank you for choosing Gray Line! We‘re happy to hear that your experience was good. We understand your point about the efficiency of our means in relaying the tour/transfer information and we appreciate your feedback. We hope to welcome you back on your next visit to Iceland. Best regards, Gray Line Team

We always enjoy hearing what our customers have to say, Dear Customer! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need! Best regards, Gray Line Team

Hey Steven, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Warm regards, Gray Line Team

Dear Kristin, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Hello Dear Customer Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Hello Dear Customer, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We understand that the service was rendered as our bus driver was at Eyja Guldsmeden Hotel at 09:36 for 3 minutes, so it is also strange that you could not board the green bus. It also saddened us that you felt that way towards us as our team did their best to help you in all possible ways. Our team advised you to meet us at the Reykjavik Terminal at 17:20 making sure not to miss the pick-up going to the Blue Lagoon because we would like to make sure you can enjoy the booked tour. We can see that our colleague replied to your email last April 4, 24 minutes after you sent your email confirming the pick-up, and another one on April 13, 11 minutes after the email was received providing the information about your Blue Lagoon entry. We still wish that you had an enjoyable stay here in Iceland and we hope to have the opportunity to serve you better in the future. Sincerely, Gray Line Team

Hello Dear Customer, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We understand that the service was rendered as our bus driver was at Eyja Guldsmeden Hotel at 09:36 for 3 minutes, so it is also strange that you could not board the green bus. It also saddened us that you felt that way towards us as our team did their best to help you in all possible ways. Our team advised you to meet us at the Reykjavik Terminal at 17:20 making sure not to miss the pick-up going to the Blue Lagoon because we would like to make sure you can enjoy the booked tour. We can see that our colleague replied to your email last April 4, 24 minutes after you sent your email confirming the pick-up, and another one on April 13, 11 minutes after the email was received providing the information about your Blue Lagoon entry. We still wish that you had an enjoyable stay here in Iceland and we hope to have the opportunity to serve you better in the future. Sincerely, Gray Line Team

Hello Iain, Thank you for your rating. We are sorry if your recent visit wasn't up to your expectations and we hope we have an idea of where we can improve for the future. We hope to have the opportunity to serve you better in the future. Thank you again for your feedback and for choosing Gray Line. Best regards, Gray Line Team

Dear Customer, Thank you for choosing Gray Line! We‘re happy to hear that you had a great experience. We understand your point about the refund policy for the Northern Lights Mystery tour and we appreciate your feedback. We will forward this to our relevant department for them to check for consideration. We hope to welcome you back on your next visit to Iceland. Best regards, Gray Line Team