It was not a great experience. We left from the departure stop, Bus Stop 6. As this was the departure stop, you would think you can arrive at departure time, which was 4.30am for us. However, they...
Læs flere
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
Thank you for your feedback, very much valuable to us in order to explain the timing. As all our passengers hold pre paid tickets it is essential that they come to agreed upon location at the time indicated. If all passengers booked on a given departure the driver may ask for permission to depart without further delay.
As for loud music, I have asked the driver´s supervisor to have a word with him/her as it is understandable that loud music is not desirable at this early hour.
Would be better if search page returned to where you were up to after looking at a trip instead of everytime having to scroll back to where you had been up to in the list.
Trip cancelled.
I did not understand the mail sent to request money back
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
Thank you for writing your review - sadly we needed to cancel the city sightseeing on the day you had reserved, unfortunate that you were not able to reschedule to another departure.
The refund has been processed for this particular tour that was cancelled
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.