Pick up from Keflavik was great, but confusing email for return trip had me miss the bus pick up. However, I was placed on a later bus with no issues. Lucky I still had plenty of time before my plane...
Our Private transportation from Keflavik to Reykjavik and return was excellent. Our drivers were on time, courteous, and helpful with our bags. When making the reservation we, at first, needed to...
I had a reservation, but I couldn't find your bus at the airport. It is true that my plane was delayed, but I wrote down the flight number. So I couldn't use your service, even though I paid....
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
Thank you for your feedback. Flight delays have been a challenge lately and we try our very best to accommodate our customers whenever possible.
Your booking was taken care of and hope you were satisfied with the solution offered
Produktanmeldelser
Købsdato: 07/07/2022
0
Del
MB
Melanie Bukalan
Bekræftet af Feefo
4 years ago
Hvad Melanie Bukalan sagde om Gray Line Iceland:
Pick up was on time! They were very easy to find. I had a great experience.
Produktanmeldelser
Købsdato: 12/07/2022
0
Del
GR
Giovanni Rinaldis
Bekræftet af Feefo
4 years ago
Hvad Giovanni Rinaldis sagde om Gray Line Iceland:
Transit was great once I was on it, but I was confused by their reminder email departure time, the bus left the stop 15 mins before the departure time and left me stranded. No effort was made to...
Prompt, efficient, and entertaining. Darren was amusing and knowledgeable and Hans the driver was skillful and patient. The Golden Circle is beautiful and Sky Lagoon was relaxing. We had about 3...
There are two times on booking. I came 20minutes before time that I choose but bus already gone. I was lucky that it was close so he return to pick me up. Organisation should be improved. Why they...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
Thanvk you for your feedback. It is unfortunate that you found our voucher confirmation confusing. The booking shows pickup time from the selected hotel our tour bus stop and then the actual departure time from the city. The pickup time is the time you need to be at the location selected, the pickup can take 10-15 minutes depending on the route the shuttle takes.
Normally we do not phone passengers unless there is a major change and the booking in need of amendment. Not all departures have large number of passengers and therefore monitoring who has not come to the selected location can be a challenge but we try our best to ask drivers to go around once more in case passengers are late.
I hope you have enjoyed your visit with us in Iceland otherwise
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.