Never showed up for the pick up. We had to take a taxi to,the,airport. When we called they said it was our problem, not theirs. Will never recommend this company as they told up we...
Læs flere
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
Thank you for your feedback - your confirmation voucher says pickup at 12:00 from cruise ship harbor for the 12:30 departure from Reykjavik - the pickup time is listed as we start pickup at 12:00 from hotels and tour bus stops including the cruise ship harbor.
It is truly regrettable that you missed this very important detail of the pickup time resulting in missing the transfer. Our driver listed no show at 12:08 and was instructed to move on.
My review of the product/tour was not included when I previously submitted. I had given booking experience 5 stars for helpful customer service and the purchase/tour experience 3 stars for the very...
Excellent value. Small, 12-person mini-van from city center Reykjavik Bus Stop #6 to airport. This stop was less than 1 block from our hotel. Voucher said "be at pick-up at 8am; departure 8:30am"....
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.