Pick up was jumbled. Long walk in the rain to bus. Had to confirm destination 3 times.
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
Thank you for your feedback that allows us to explain what happens when locations that are not listed as "possible" pickup locations as the city of Reykjavik has made a rule that all smaller accommodations like guesthouses and airbnb must come to tour bus stops set up by the city. This is why we must make sure that our passengers are collected at the nearest such tour bus stop. Very sorry that this caused inconvenience for you and with the rainy conditions.
My wife fell ill 3 days before our departure from Canada and we had to cancel our entire trip. Gray Line understood and refunded our tour package fully.
E mail communication for the booking was efficient and accurate. Payment, confirmation we’re on time. Vehicle was on time, transportation was flawless
Produktanmeldelser
Købsdato: 09/09/2022
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Fiona Dabeba
Bekræftet af Feefo
4 years ago
Hvad Fiona Dabeba sagde om Gray Line Iceland:
Allowed us to book a trip on a day it was no longer available
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
thank you for your feedback. Regrettably we were forced to cancel the tour on short notice due to unforeseen circumstances but offering rescheduling for another day that was unfortunately not convenient for you. Our sincere apologies for the inconvenience caused. Your booking has been refunded
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.