Tour guide explained very detail and excellent service!
Produktanmeldelser
Købsdato: 01/11/2022
0
Del
Pålidelig kunde
Bekræftet af Feefo
3 years ago
The service misread what time I was supposed to be picked up, and did not come to pick me up. I had to pay for a ticket from a different company as well as this one.
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feeback. The e-mail exchange between our staff and yourself 3 days earlier indicated the request for pickup location but reached us very late to be able register for the early morning pickup time.
Truly unfortunate that you missed the transfer with us.
Produktanmeldelser
Købsdato: 31/10/2022
0
Del
JR
Josue Rivera
Bekræftet af Feefo
3 years ago
Hvad Josue Rivera sagde om Gray Line Iceland:
Never found the bus at the Airport, lost of money....
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
It is truly regrettable that you were not able to find our bus as the confirmation voucher indicates the procedure clearly. Our staff is on hand when you leave the customs area and assist all passengers as well as our partners at Airport Direct booth
Booked a trip with transfers to the Sky Lagoon. Driver was great and helpful - we were caught up in very unusual traffic that delayed our arrival considerably but the driver was very accommodating...
Never turned up at hotel for pick up. Waited over 90 mins. No way of contacting them after 1900 hrs in thr evening.
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your comments. The Grand Hotel where you are staying has some construction work going on and the location for collecting passengers for tours is the rear exit. Our shuttle driver was not able to find you. We have rescheduled your booking for this evening and the tour is confirmed, we hope you will enjoy your tour with us.
Excellent company. Easy to plan with and great communication.
Produktanmeldelser
Købsdato: 31/10/2022
0
Del
Pålidelig kunde
Bekræftet af Feefo
3 years ago
I booked this tour and never imagined Greyline Iceland is bad service like that. I went to the bus stop 13 so soon, asked Greyline driver at 7.25 a.m; he called somebody and told me wait more. After...
Læs flere
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for writing your review. Regrettably due to an error in our systems during the pickup time we missed collecting you for your original tour. This was clearly not your mistake and we apologize sincerely for the mistake that occurred.
I am glad we were able to accommodate you on another tour and refund you the difference in what you had originally paid. We hope that you enjoyed the tour you accepted to join with us
Produktanmeldelser
Købsdato: 30/10/2022
0
Del
CP
Chrysi Papamoschou
Bekræftet af Feefo
3 years ago
Hvad Chrysi Papamoschou sagde om Gray Line Iceland:
Η υπάλληλος στο γκισέ της εταιρείας στο αεροδρόμιο μας έδωσε όλες τις απαραίτητες πληροφορίες.Το βαν μας περίμενε στο αεροδρόμιο στην ώρα του, ο οδηγός ήταν απίστευτα εξυπηρετικός και ευγενικός, όλα...
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.