Driver was annoyed when he picked us up and asked what took us so long. Pickup was booked for 13.15 and we walked out at 13.13, no idea why he was there so early, and annoyed at us, maybe he was...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feedback. Regrettably due to a misunderstanding we failed to collect you at the time indicated for the return to airport on December 5th. Our sincere apologies for this inconvenience.
Your booking has been processed for refund
There’s no reply at all from online help chat when we needed assistance. Booking just say be at location at designated time but never indicate which bus will be picking us. We were early by 10mins &...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feedback. It is regrettable that you were not able to reach us on the social media pages as those are responded to during front office hours from 07:00 until 20:00 - you selected a departure time from Reykjavik at 13:00 and the pickup time from the tour bus stop you selected was also displayed at 12:30 not sure what happened as the driver would have you listed to collect - if you would like to let us know what happened that day, please send us an e-mail to iceland@grayline.is
Would have rated better but had to wait outside hotel until 1:02 for a 12:30 pickup. On a positive note, the seats on the large bus that took us to the airport were more comfortable than the seats...
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.