I was disappointed to find your shop in Reykjavik had closed as it was so easy to book and your staff were always pleasant and ready to suggest tours that you may not of thought of. I found booking...
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Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for the review and for leaving feedback. We're truly sorry to hear that your recent booking did not go as expected and that you faced challenges due to our shop closure in Reykjavík. We understand how valuable in-person assistance can be, and we regret any stress caused by booking online.
We’re especially sorry to hear that the half-day Golden Circle tour didn’t provide the flexibility and time you needed. Your feedback is very important, and we will certainly take it into account as we continuously work to improve our services.
Regarding the Northern Lights tour cancellation, we sincerely hope your husband is feeling better. While our cancellation policy typically applies to all bookings, we are sorry to let you know that we would have to adhere to our terms and conditions.
Again, we apologize for any disappointment and truly appreciate your feedback.
Warm regards,
Gray Line Team
Købsdato: 20/11/2024
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 year ago
most satisfactory
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you so much for taking the time to leave such a 5-star review!
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Dear Customer,
Wow! Thank you for the 5-star review. It is a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Produktanmeldelser
Købsdato: 27/01/2025
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you so much for taking the time to leave such a wonderful review!
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Produktanmeldelser
Købsdato: 27/01/2025
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Dear Roisin,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Produktanmeldelser
Købsdato: 23/01/2025
0
Del
PH
Philip
Bekræftet af Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Philip,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Dear Damien,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Easy to book + discounted from the first journey with airport transfer on arrival to Iceland.
Andrei
Gray Line Iceland
1 year ago
Dear Kevin,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Produktanmeldelser
Andrei
Gray Line Iceland
1 year ago
Dear Kevin,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
The online booking experience was super easy. You simply select the correct bus journey and input the passengers time and pickup/dropoff. Genuinely so easy and well executed website.
Andrei
Gray Line Iceland
1 year ago
Hi our dear customer. Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our services. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!
Best regards,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.