The day started with a pick-up and a shuffle of buses at the Grayline terminus. We were soon on our way with our guide Almond. Almond made our journey very interesting and funny. He escorted us at...
I bought 2 tickets. The driver came in a bus that was not marked Grayline. My wife and I never heard him call my name. He left and so we didn't get picked up and we had to take a taxi to the bus...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for the feedback. Our shuttles are marked with both Gray Line and Airport Direct logos and the driver would have your name listed, very sorry you did not approach. The terminal you mention would certainly take your ticket valid but I suspect that you went to the BSI bus station instead of our terminal. It is regrettable that a misunderstanding occurred and you were not able to use your transfer with us
Use grey lime for our trips for the whole 3 days we were in Iceland the only down fall is sometimes they were late which meant we missed out on time at the blue lagoon.
But everything else was spot...
We drive for about 45 minutes and then there they were!! The guide said she had never seen them so prominent before. The bus was always there to go and warm up. We were very lucky with what we saw....
Cancellation was informed early on the day, so that we were able the plan otherwise on time. The pick-up and the departure were punctual. We didn't see any light on the first evening, which was quite...
very good experience, perfect organization, the guide was super cool, the information and the whole route was fantastic, I also caught the aurora borealis something extraordinary
Very pure service, they did not come to the hotel to pick me up as agreed and confirmed in mail. When I called them, the were unfriendly and when I was asking my money back they said ok, but the...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for writing about your experience with our shared airport shuttle. As your hotel is within the radius of no heavy traffic you were assigned the nearby tour bus stop that was listed on your confirmation voucher. Regrettably you did not notice this and waited at the hotel instead. As a gesture of good will we have refunded your booking that you will see reflected on your credit card statement in a few days
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.