Grass247 Anmeldelser

We have looked into the issue you have raised about the delivery being left. We have been advised by our driver this is where he was requested to leave the item by the person who signed for the delivery. The driver did try to place the item as far out of the way as he could, placing it along side a perimeter fence behind a bin and a large green sand bag but was unable to place the item anywhere less obvious. We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised. We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help. Grass247.co.uk Your Artificial Grass Specialist

Good morning, thank you for taking the time to leave us this great feedback. We're really pleased that you found your order, service and delivery of such an excellent standard. We would love to see any pictures that you have of your Cape Verde 40 Artificial Grass, so please send them in to us. We look forward to hearing from you! Kind Regards Emma - Grass247 Your Artificial Grass Specialist

We are sorry to see you are unhappy with the delivery service you received. Having looked into the details of the delivery we can see your order was dispatched from our warehouse on Thursday 18th for intended delivery on Friday 19th. According to our courier delivery was attempted on this date at 13:52 but the driver was unable to get a response from the door. The courier automatically put the order back out on the next available date which was Monday 22nd with the driver reporting he was unable to get a response at the door at 11:30. The couriers made a third attempt at 13:33 on Thursday 25th, again the driver was unable to get a response at the door. The delivery was successfully completed on Friday 26th with a neighbour agreeing sign for the delivery on your behalf. We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised. We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help. Regards, Grass247.co.uk Your Artificial Grass Specialist

Hello! Thank you for giving us this absolutely fantastic rating for our customer service and artificial grass! We're over the moon that you found our sample service so useful and efficient, it's really great to hear from a customer that has used this beneficial and free service. We would love to see any pictures that you have of your Chelsea 30 Artificial Grass, so please send them in to us. We look forward to hearing from you! Kind Regards Emma - Grass247 Your Artificial Grass Specialist

Please accept our apologies to the delay you experienced in receiving the adhesive. We are unsure how this may have happened as it was supposed to be sent in the package that contained the seaming tape. We can see replacement adhesive has been sent out and has been successfully delivered. We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised. We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help. Regards, Grass247.co.uk Your Artificial Grass Specialist