Hello,
Thank you for taking the time to leave a review following your recent purchase. We are sorry to hear that you are unhappy with your artificial grass.
The specific grass you ordered is an entry-level, budget product, which is reflected in the price per square meter. Upon checking your order history, we do not see that you requested a sample of this product prior to placing your order.
Our sample service allows you to order up to six samples to be sent by post for a small postage fee. This service is perfect for helping you see the grass you would like to purchase before making your order. We apologise if you did not take advantage of this option.
We note that you have already contacted us regarding your dissatisfaction with the grass and received a partial refund as a gesture of goodwill. Therefore, we are disappointed to see that you have chosen to leave this review, especially since you indicated you were satisfied with the resolution we provided.
Kind regards,
Joanne
Grass247
