pretty bad service! I send e mail but didnot get any reply. I have to call their service number to check it.
Mavyreen
Globehunters
9 years ago
Hi Shi,
Thanks for getting in touch.
Sometimes, our emails to you might be delivered straight to your Junk Mail or SPAM folder. Can you please check there just in case?
I can see on our records that we have sent you your documents at 15:03 this afternoon. Our agent also tried to get in touch with you earlier in response to your email.
0
Del
TC
Trusted Customer
9 years ago
Hvad Trusted Customer sagde om Globehunters:
Conflicting information from globehunters and airline
Unfortunately I have been advised by my doctor not to travel to a Zika zone. Having spoken to the airline directly they had no issues with providing a refund based on a doctors note and CDC guidance....
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Mavyreen
Globehunters
9 years ago
Hi Mr Cruickshank,
We are sorry to hear you had an unsatisfactory experience and we regret any inconveniences this issue might have brought to you. This is certainly not the level of customer service and user experience that we expect for our clients.
According to our records, we have successfully issued a full refund for your flight.
have investigated your complaint and found that the agent who advised you had the correct information at that time - he had the correct guidelines as per the Airlines instructions with regards to refunds and exceptional cases.
Again, we apologise for the inconvenience caused.
Kind regards, Your Globehunters Team
TC
Trusted Customer
9 years ago
After further discussions this issue was resolved satisfactory and agreement was made between the airline and Globehunters
Mavyreen
Globehunters
9 years ago
Hi,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Kind regards,
Your Globehunters Team
0
Del
Pålidelig kunde
9 years ago
Only thing I can say without a second though, excellent service thank you
Mavyreen
Globehunters
9 years ago
Hi ,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Kind regards,
Your Globehunters Team
0
Del
Pålidelig kunde
9 years ago
Good experience
No problems, received e ticket within 24 hours.
Mavyreen
Globehunters
9 years ago
Hi,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Kind regards,
Your Globehunters Team
0
Del
TC
Trusted Customer
9 years ago
Hvad Trusted Customer sagde om Globehunters:
quick and easy
Mavyreen
Globehunters
9 years ago
Hi,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Kind regards,
Your Globehunters Team
0
Del
Pålidelig kunde
9 years ago
Easy
Mavyreen
Globehunters
9 years ago
Hi ,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Kind regards,
Your Globehunters Team
0
Del
TC
Trusted Customer
9 years ago
Hvad Trusted Customer sagde om Globehunters:
Not happy!!
I have spoken to virgin who tell me they have no trace of our booking. I am currently on holiday but I can assure you I will be chasing this in my return
Mavyreen
Globehunters
9 years ago
Hi Mr Currie,
Thank you very much for your feedback.
However, we are confused as our systems indicate that we have sent you your documents and e-tickets within 24 hours of your booking.
Can you please contact us as at customerservices@globehunters.com soon as possible to clarify?
Thanks,
Globehunters
Mavyreen
Globehunters
9 years ago
PS: We've also confirmed with Virgin and your tickets are live and your booking is valid. Please contact us if you need further clarifications.
0
Del
TC
Trusted Customer
9 years ago
Hvad Trusted Customer sagde om Globehunters:
Flight not until February 18, So far so good.
Very easy on line booking
Mavyreen
Globehunters
9 years ago
Hi,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Kind regards,
Your Globehunters Team
0
Del
Pålidelig kunde
9 years ago
clearer communication about when tickets will actually be reserved
I felt like there was minimal communication between myself and Globehunters until I started calling and asking questions. Otherwise things went smoothly. Perhaps giving a more definite date for how...
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0
Del
TC
Trusted Customer
dudley
9 years ago
Hvad Trusted Customer sagde om Globehunters:
we will buy with them again
Mavyreen
Globehunters
9 years ago
Hi,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Thanks for getting in touch.
Sometimes, our emails to you might be delivered straight to your Junk Mail or SPAM folder. Can you please check there just in case?