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Hi Davis, Many thanks for your feedback. I am sorry that you feel dissatisfied, however, because you are regularly shipping alcohol we have to classify these products as restricted commodities, we need to check if we are accredited to ship alcohol to the required destination country with the appointed courier services and ensure the alcohol items are sufficiently packed for international shipping. These are the main reasons why customers are unable to request repack and shipping for alcohol directly from their accounts themselves. We understand that manual repack and shipping processes can be more time consuming for our customers , we do try our best to have all manual repack requests and shipments processed and completed for our customers within 24 hours but this is not always possible when there is higher volume in the warehouses. In response to your concerns relating to the conversion of values from GBP to AUD on the commercial invoice, this format was requested by the Australian Government in order to comply with the rules and regulations of the local tax offices for calculating GST. Therefore we are not permitted to amend the currency or format on commercial invoices for shipments to Australia. We apologize for any inconveninece this may cause you. I hope the information I have provided to you is useful, we hope these issues do not deter you from using our company again in the future and we hope you will reconsider your current rating of our service. If you do have any additional questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further. Kind Regards Hayley

Hi there, Many thanks for your feedback. I am sorry you feel dissatisfied, however, I have checked the tracking history for your recent shipment with the FedEx International Economy service and I can see your shipment was delivered to your address in Saudi Arabia within 7 business days. This is great! The estimated transit times for both FedEx International services to Saudi Arabia state 19 days from our website which is as per the couriers terms and conditions of delivery through their network and the delivery times for each courier service do vary from country to country. The estimated transit times for delivery with all courier services are subject to any unavoidable transit or connection delays and local customs clearance and this is why couriers need to state additional business days for delivery to allow time for the shipment to pass all check points through their network successfully and in case the address for delivery is classified as a remote area. The transit times stated by each of our available courier services are beyond our control as a forwarding service but do not always mean the delivery will only be completed on or after 19 days. I hope the information I have provided to you is useful, we hope this matter does not deter you from using our services again in the future and that you will reconsider your current rating of our service. Please do not hesitate to get back in touch if you do have any further questions or concerns. Kind Regards Hayley

Many thanks for your feedback. I am sorry you feel dissatisfied with our services. However it is clearly advised, in our FAQ's, regarding perfumes and aftershaves, to contact customer services if you are unsure of restrictions on any items or products you wish to purchase, for international shipping, so we can carry out additional checks for the products on your behalf, using the direct product website link or valid SDS (Safety Data Sheet) to determine if the products would need to be classified as dangerous goods or restricted for shipping prior to you purchasing the goods from the retailer. Unfortunately all dangerous good surcharge fees are not established by ourselves but by the accredited couriers who have to abide by the rules and regulations set out by IATA (International Air Transport Association). Therefore there is no negotiation on the set dangerous good surcharge fees for shipments containing dangerous goods or restricted products. We are sorry for any further inconvenience this may have caused you. I hope the information I have provided to you is useful, we do hope this issue does not deter you from using our service again in the future and that you will reconsider your current rating of our service. Please do not hesitate to get back in touch with us if you have any more questions or concerns. Kind Regards Hayley