Thank you for your message, we're sorry to hear that you were disappointed on the return. We are speaking to the airline to find out more about what happened and why the flight and ground service was affected. Again, a big part of this is communication at the time as you say. I hope this didn't take away from your overall enjoying during your time in Madrid.
Arrangements were efficient. The hotel (NH Madrid Suecia) was excellent. The flight was good, but the ground handling provided to the charter flight at Madrid airport was slow, resulting in a short...
Service on board was good, but cabin staff in both directions did not understand about the free drink for the premium seats, although served us when it was explained.
Produktanmeldelser
Købsdato: 13/04/2018
0
Del
PĂĄlidelig kunde
Bekræftet af Feefo
8 years ago
Pretty easy to book online but lack of information on confirmation email meant I had to search to find out about check in time, baggage for toddler, seat allocation...
Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We're sorry to hear that you had to search to find the correct information. We have now added an FAQ section to Flydirect.je which we hope will be able to answer most questions regarding our flights. With regards to the turbulence suffered, unfortunately this can happen on any flight, however we have passed on your concerns regarding communication to the airline.
Produktanmeldelser
Købsdato: 13/04/2018
0
Del
PĂĄlidelig kunde
Bekræftet af Feefo
8 years ago
I booked this holiday over the phone which was quick and easy to do.
Produktanmeldelser
Købsdato: 13/04/2018
0
Del
PĂĄlidelig kunde
Bekræftet af Feefo
8 years ago
Very good service
Produktanmeldelser
Købsdato: 13/04/2018
0
Del
PĂĄlidelig kunde
Bekræftet af Feefo
8 years ago
only a small niggle regarding the return flight. They had no milk to offer with teas and coffee and no alcohol of any kind on the return flight.
Produktanmeldelser
Købsdato: 06/04/2018
0
Del
TC
Trusted Customer
Bekræftet af Feefo
8 years ago
Hvad Trusted Customer sagde om FlyDirect:
I booked via telephone with Rebecca who was really helpful and informative
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.