Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚
Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.
I've seen that you've updated your review so I have investigated the potential issues you may have had. I can also see that you have a long term relationship with us which we really appreciate.
I know that you spoke with our Account Managers on the 6th and 9th July as you felt you had ‘rushed’ in to the purchase and you expressed your dissatisfaction with the vehicle in question. The records show that they provided clear guidance on what steps are available to you to progress matters, however, I understand this guidance was declined.
Please feel free to contact us if you require further support or would like us to reiterate these next steps.