Thank you for taking the time to post great feedback. I am glad you were happy with the customer service provided and delighted to hear the package was delivered!
Regards,
The Firefly Team
We had a lot of issues when trying to order and if your ordering from the US than there is no toll free number so email is the best option but they are on different time zones so it takes a while to...
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Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for taking the time to post your feedback. We understand the time difference can sometimes be an issue and we try to reply to all emails within 24 hours. However, if you have any urgent issues then please send us a private message on our Firefly Friends Facebook page where a member of our team will get back to you.
We also appreciate your feedback on the Upsee itself. Keep an eye out for our Upsee Therapy Programme Sabrina, i'm sure you will find this really useful.
Regards,
The Firefly Team
so disappointed i didn't wait to order and take advantage of the 10% discount today,,,, would have saved me$50.00 ahh that hurts!!
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for your review. I would recommend that you sign up to our newsletter to keep up to date with all upcoming offers.
Please let us know how you find the GoTo seat once you've used it, we love to hear your feedback.
Regards,
The Firefly Team
The seat is amazing and exactly what my special-needs granddaughter needs. I just wish it hadn't been so expensive--the families that need these products are almost all dealing with significant...
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Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for taking the time to post a review. So glad to hear you think the seat is amazing. With regards to pricing, we do listen to all feedback and certainly take this on board.
I hope your granddaughter continues to have lots of fun exploring using her GoTo seat!
Regards,
The Firefly Team
Thank you for your feedback. It seems your son might sit best in a size 1 GoTo seat although I understand your thinking behind purchasing a size 2 to allow room to grow. If you wish to discuss swapping of sizes then please do not hesitate to get in touch and we will certainly facilitate this. Also Michelle, regarding the floor sitter being wobbly, if you could check your inbox you will see I have sent you an email? We will have this looked into as soon as possible.
We really look forward to hearing how you found using the GoTo seat on a plane in January!
Regards,
The Firefly Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
